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Regional Sales Administration Manager
2 weeks ago
**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**POSITION REPORTS TO**:
Senior Manager, Sales Administration
**POSITIONS REPORTING TO THIS POSITION**:
Office Manager
**KEY RELATIONSHIPS**:
Senior Director Sales Operations, Area Vice President of Sales, Project Directors, Office Managers, Corporate Departments, Internal and External Customers.
**PRIMARY OBJECTIVES**:
The Regional Sales Operations Manager is responsible for managing and overseeing all sales operation functions at each preview centre in their respected region. Responsibilities include but not limited to, efficient management of financial KPIs, succession planning, staff development and retention, operational efficiencies, retention strategies for their region and maintaining key relationships with internal and external customers. Provide support and assistance where required to other regions within the business.
**PRINCIPAL RESPONSIBILITIES**:_(Include but not limited to:)_**
- Ensure that all designated preview centres in the designated region provide a high level of service both internally and externally and are operating in accordance within our standard operating procedures.
- Coach, train, develop and provide management support to operational staff.
- Develop succession plans and talent management strategies to ensure a strong talent pool within the sales operations department.
- Both remotely and when on site, endeavor to ensure the preview centres conform to industry compliance and Company best practices through inspection of processes.
- Maintain and monitor reporting relating to Sales and Marketing, financials and other designated reports where required.
- Identify key operational opportunities in collaboration with the AVP of Sales.
- Conduct ongoing audits of sales operation processes to ensure all offices are operating effectively. and efficiently and meet compliance requirements.
- Ability to travel to preview centres within the Business.
- Provide input and participate in new preview centre set-ups where requested.
- Manage and or assist in the ongoing testing and implementation of operational systems across the business unit.
- Rostered afterhours support and site support as required.
- Work in collaboration with key departments within the business on adhoc and ongoing projects.
- Actively participate in your own growth and professional development.
- Lead by example in both professional and personal conduct.
- Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.
- Display innovation through inspiring, creating and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking accountability and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers.
- Support others within the team and empower each other wherever possible.
**KEY POSITION CRITERIA**:
- Ability to manage, coach, train and mentor staff in order to develop staff members to reach their full potential.
- High level of planning, organisational and operational skills and ability to work under tight deadlines.
- Experience in understanding financial reporting and monthly P&L management.
- Proven history of review and construction of Standard Operating Procedures.
- Broad understanding of Wyndham Destinations internal processes and comprehensive business acumen and analytical ability.
- Strong personal values regarding customer experience.
- Have the capacity for high level of discretion and proven ability to handle matters sensitively and confidentially.
- Excellent written and verbal communication skills.
- Works positively and constructively with all departments within the Company.
- Proficient in Microsoft Applications and knowledge of CRM systems.
- Ability to travel throughout the region on a regular basis and at short notice.
**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
