Service Supervisor

6 days ago

Welshpool, Western Australia Rheem Australia Full time $80,000 - $120,000 per year

Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact people's lives every day.

Why work for Rheem?

  • Work within the Perth metropolitan area.
  • Be allocated a fully maintained Nissan Navara Ute.
  • Be provided with specialised tools and equipment + Laptop + uniform.
  • Discounts on Rheem products.
  • Access to our Employee Assistance Program and Safety and Wellbeing initiatives.
  • Earn attractive quarterly bonuses based on performance.

About The Role
An opportunity has become available for a Supervisor to join our WA Service team based in Welshpool. Reporting to the WA Service Manager you will be responsible for a team of 5 Field Service Technicians as well as provide support, technical assistance and training to the states network of Service Providers and appointed Service Agents.

You Will

  • Ensure all field service work is carried out in an efficient and effective manner
  • Assist and support technicians resolving service technical difficulties
  • Conduct regular site visits, monthly meetings and help resolve dispute/customer complaints
  • Quote major types of installation work for Rheem Products
  • Ensure all field staff are sufficiently trained in being able to install and service Rheem products that fall within their qualifications
  • Report Product faults to the Service Manager and relevant stakeholders
  • Ensure that field staff levels meet the desired requirements for service call demands
  • Provide support and liaise with Service Agents including regular visits for training
  • Carry out regular inspections of general service vehicles
  • Maintain a high level of commitment to Rheem Corporate, Quality & WHS procedures

About You
We are looking for someone who is committed, motivated, energetic, and reliable. You will ideally have:

  • I Class Gas fitting licence
  • Electrical licence or at minimum a Restricted Electrical licence
  • Trade qualifications in either Refrigeration or Plumbing
  • Current WA drivers' licence.
  • Comfortable with the use of electronic communication/information devices.

How To Apply
If this sounds like your next career opportunity, Click "Apply Now" to submit your application.

As you progress through the process, you will be required to complete a pre-employment medical in addition to background and reference checks.

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