Helpdesk - Level 1 & 2

2 days ago

Sydney, Australia Halcyon Knights Full time

**Skills and Experience**
- Excellent customer service and communication skills;
- Good problem solving and troubleshooting techniques;
- Sound technical knowledge to work in our dynamic team environment;
- Excellent time management skills and a focus on delivery; and
- Diploma or a Degree Qualification in IT.

**Required technical skills**:

- Demonstrated experience in managing and supporting Microsoft Active Directory, Windows Operating Systems, desktops, laptops, printers and associated Standard Operating Environment (SOE) environments;
- Demonstrated experience with managing and supporting mobile devices in a corporate environment;
- Demonstrated experiencing managing and supporting Cisco Telephony and Audio-Visual equipment including the Webex App and Webex Room Devices; and
- Knowledge of ITIL best practice framework.

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