Helpdesk / Service Desk

5 days ago

Sydney, Australia Public Sector People Full time

6 month contract
- $35 - $45 per hour + super
- Immediate start

**Public Sector People (PSP) **are currently looking to speak to a
**Helpdesk/Service Desk Support Officer** who would be interested in a 6 month contract within a Local Government organisation.
- _Immediate start date_
- _North Sydney _
- _6-month contract_
- _$40 - $50 per hour + super_
- _Experienced in Level 1 & 2 service desk support._

This role is to assist with the day-to-day operations of the organisation and assist in troubleshooting IT issues, mainly Level 1 & 2 support. This role is due to workload within a busy team that requires some additional support. PSP require at least 1 years’ experience in a similar role who can easily fit into a friendly and supportive team.

You will support internal and external customers with network and desktop services. This role is full time based in the offices in North Sydney.

**Key Responsibilities**:

- Provide support via a ticketing system and troubleshoot IT issues.
- Implement the Council's desktop computer environment by performing installations, upgrades and maintenance of Council's PC hardware and software across Council including remote sites.
- Answer service desk calls & provide support to users.
- Communicate on a regular basis with the service management team.
- Ad hoc tasks within the greater I.T team.
- Stakeholder management and deliver excellent customer service to assist as much as possible.

**Requirements Include**:
***
The following qualifications and/or experience are required for the position:

- Tertiary qualification in a related field and/or relevant experience in a similar role.
- Microsoft network/OS.

**Desired Include**:

- ITIL certification.
- 1-2 years experience
- Local government experience.
- A degree or equivalent in a relevant discipline.

**PLEASE NOTE: If successful in the role, an up-to-date Police Check is required. This can be completed upon offer further in the recruitment process.**

***
- Get in touch for more information_

***
For a confidential discussion regarding this opportunity or other positions within Local Government, please contact
**Abbie Green **on
**0413282765.

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