Service Desk Technician

1 week ago

Sydney, Australia NinjaOne, LLC Full time

**About the Role**

We are searching for a Tier 1 Service Desk Technician to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day concerns. Triaging requests as they come, you will have a team of specialists for you to escalate problem spots. You are the go-to professional offering our end-user's assistance and training enabling your stakeholders a smooth and successful technology experience.

**Location-** On-site at our Sydney, Australia office

**What You’ll be Doing**
- Manage Tier 1 service desk ticket queues including:

- Ticket triage
- Ensuring tickets are properly diagnosed and resolved within our SLA
- Contribute to updating internal knowledge base articles
- Ensure processes and procedures are always followed to maintain policy compliance
- Prioritize tickets based on core concepts: such as number of users affected and business impact
- Collaborate with other Service Desk team members to continuously improve processes and procedure by providing feedback to Service Desk team leads.
- Maintain our hardware and software inventory and are responsible to place procurement requests when inventory is low.
- Ensure access requests have proper approval prior to granting permissions.
- Support escalation team with tasks linked to projects/KTLO service desk.
- Other duties as needed.

**About You**
- Manage Tier 1 service desk ticket queues including:

- Ticket triage
- Ensuring tickets are properly diagnosed and resolved within our SLA
- Contribute to updating internal knowledge base articles
- Ensure processes and procedures are always followed to maintain policy compliance
- Prioritize tickets based on core concepts: such as number of users affected and business impact
- Collaborate with other Service Desk team members to continuously improve processes and procedure by providing feedback to Service Desk team leads.
- Maintain our hardware and software inventory and are responsible to place procurement requests when inventory is low.
- Ensure access requests have proper approval prior to granting permissions.
- Support escalation team with tasks linked to projects/KTLO service desk.
- Other duties as needed.

**About Us**

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.

**What You’ll Love**

We are a collaborative, kind, and curious community
We prioritize your work/life balance offering a hybrid work environment and free in-office lunches throughout the week
We reward your work with opportunity for growth and advancement
Grow personally and together with one of the fastest growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with an amazing international workforce

LI-SP1

BI-Hybrid

  • IT Service Desk Technician

    3 days ago

    Sydney Central Business District, Australia HAYS Full time

    IT Service Desk Technician - 6 month contract with potential for extension **Your new company** *** This organisation is a non profit organisation that has a large impact on people’s lives. They are currently looking for a Service Desk Technician to join their IT Service Desk team in an initial 6 month contract. This organisation is based in Sydney CBD...

  • Service Desk Technician

    2 weeks ago

    Sydney, New South Wales, Australia Ninjaone, Llc Full time

    **About the Role**We are searching for a Tier 1 Service Desk Technician, to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day concerns....

  • Ict Service Desk Technician

    5 days ago

    North Sydney, Australia Wenona School Full time

    **(Permanent, Full-Time)**: Wenona values professional services staff who demonstrate a positive and proactive approach to their work and have a willingness to participate fully in the life of the School. We look for enthusiastic, dedicated and capable staff who demonstrate initiative, good humour, and professional behaviour and support the values and aims...

  • Ict Service Desk Technician

    5 days ago

    North Sydney, Australia Wenona Full time

    **(Permanent, Full-Time)**: Wenona values professional services staff who demonstrate a positive and proactive approach to their work and have a willingness to participate fully in the life of the School. We look for enthusiastic, dedicated and capable staff who demonstrate initiative, good humour, and professional behaviour and support the values and aims...

  • Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Ninjaone, Llc Full time

    **About the Role**We are searching for a Tier 1 Service Desk Technician to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day concerns....

  • IT Service Desk Technician

    2 weeks ago

    Sydney, Australia Pinsent Masons Full time

    **About the opportunity** We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Sydney based role. As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk...

  • IT Service Desk Technician

    1 week ago

    Sydney, Australia Pinsent Masons Full time

    **About the opportunity** We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Sydney based role. As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk...

  • It Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Pinsent Masons Full time

    **About the opportunity**We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Sydney based role.As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk telephone...

  • It Service Desk Technician

    2 weeks ago

    Sydney, New South Wales, Australia Pinsent Masons Full time

    **About the opportunity**We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Sydney based role.As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk telephone...

  • Information Technology Field Technician

    2 weeks ago

    Greater Sydney Area, Australia IT Desk Full time $104,000 - $130,878 per year

    Company DescriptionAt IT Desk, we provide tailored IT solutions to support your business infrastructure. Based in Sydney, our team specializes in monitor installations for offices, computer hardware refreshes, and providing ad hoc IT resources for short-term or project-based needs. Whether you're expanding, upgrading, or need reliable on-site support, we're...