Contact Center Agent

3 days ago

Sydney, Australia ServiceNow Full time

**Company Description**
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a role at ServiceNow means challenging yourself too always be better.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500
**Job Description** The Role**

The team is currently seeking a motivated Contact Center Agent to join our Contact Center team in Sydney, supporting our globally growing customer base.

You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience.

In this role you will:

- Professionally answer calls from customers and partners
- Create cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
- Assign cases in NowSupport to the correct Subject Matter Expert Team.
- Teach customers how to create cases in NowSupport.

**What you get to do in this role**
- You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training in how to create cases.
- You will perform initial triage of customer cases with documented solutions and/or workarounds.
- You will be escalating to internal support resources and Subject Matter Experts when necessary.
- You will answer and create multiple cases daily.

**Qualifications** To be successful in this role, you have**
- customer service experience
- the ability to communicate effectively with people at all levels
- the ability to ask clear and precise questions of the customer to ascertain the exact details of the problem
- the ability to work as part of a team and on their own initiative
- knowledge of the ServiceNow Platform
- prior experience working in a contact center environment
- prior experience training users

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

**Accommodations**

**Export Control Regulations**

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

  • Contact Centre Agent

    1 week ago

    Sydney, Australia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Contact Centre Agent

    5 days ago

    North Sydney, Australia McCorkell Group Pty. Ltd. Full time

    **Contact Centre Agent Casual (Up to 45 Hours/Week) | North Sydney** We are looking for a **dedicated and customer-focused Customer Service Representative** to join our team in **North Sydney**. This role starts as **casual employment (up to 45 hours per week)** with the **potential to transition into a full-time position** based on performance and business...

  • Specialist, Contact Center

    3 days ago

    Sydney, Australia Mastercard, Inc. Full time

    Specialist, Contact Center **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses...

  • Customer Support Agent

    3 days ago

    Sydney, Australia Stampin' Up! Full time

    **Customer Support Agent** **Stampin' Up!** in **Sydney, NSW** is actively seeking a **full-time Customer Support Agent** to resolve issues for our direct sellers. Do you have the desire to work with a company that values and respects you? If yes, read on! **ABOUT STAMPIN' UP!** Since 1988 we have provided high-quality papercraft products and a direct-sales...

  • Associate Specialist, Contact Center

    3 days ago

    Sydney, Australia Mastercard, Inc. Full time

    Associate Specialist, Contact Center **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...

  • Customer Support Agent

    2 weeks ago

    Sydney, Australia Stampin' Up! Full time

    **Customer Support Agent** **Stampin' Up!** in **Sydney, NSW** is actively seeking a **full-time Customer Support Agent** to resolve issues for our direct sellers. Do you have the desire to work with a company that values and respects you? If yes, read on! **ABOUT STAMPIN' UP!** Since 1988 we have provided high-quality papercraft products and a...

  • Contact Center Transformation Lead

    3 weeks ago

    Sydney, Australia Infosys Singapore & Australia Full time

    Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in...

  • Contact Centre Sales Agent

    2 weeks ago

    Sydney, New South Wales, Australia AAT Kings Full time $60,000 - $80,000 per year

    Contact Centre Sales Agent - AAT KingsLocation: Bondi Junction, Sydney (Office-Based)Work Type: Full-Time | Rotating 5-Day Roster (Mon–Sat)Turn your passion for travel into a career that inspires others to exploreAt AAT Kings, we don't just sell holidays, we create life-changing moments. For over a century, we've been taking guests on unforgettable...

  • Contact Centre Sales Agent

    1 week ago

    Sydney, New South Wales, Australia The Travel Corporation Full time $60,000 - $80,000 per year

    Contact Centre Sales Agent - AAT KingsLocation: Bondi Junction, Sydney (Office-Based)Work Type: Full-Time | Rotating 5-Day Roster (Mon-Sat)Turn your passion for travel into a career that inspires others to exploreAt AAT Kings, we don't just sell holidays, we create life-changing moments. For over a century, we've been taking guests on unforgettable journeys...

  • Continuous Improvement Lead

    5 days ago

    Sydney, Australia Attribute Consulting Full time

    Be part of an enterprise wide contact centre transformation to improve service - 6 month contract with opportunity for extension - Join a high growth, high performing team for an Aussie icon **Continuous Improvement Specialist (Contract)** **Sydney - Hybrid Working** **$750-850 p/day ex GST (inc Super)** Our client is a well-known Australian travel brand...