Servicenow Application Administrator

1 week ago

Sydney, Australia Thales Full time

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

The Application Administrator/Integrator will be responsible for the the following:

- Build and maintain internal technical documentation, manuals, policies, and processes.
- Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.
- Drive business requirements for further systems integrations and process automation
- Maintain SLA (service level agreements), catalogue items and their associated workflows.
- Work closely with IT squads, business partners & the business to configure and improve core platform capabilities in accordance with ITIL (Information Technology Infrastructure Library) best practices.
- Deliver incident, problem and service improvements in accordance to the agreed Service Level Agreements with internal business requirements
- Identify root causes of data inconsistency issues as part of problem management. This will entail:

- ability to replicate a problem
- knowledge of data schema design
- ability to use SQL scripts to interrogate data
- Prepare and maintain operational instructions and the knowledge base for known errors and solutions
- Liaise with key stakeholders in the business, vendors and contractors
- Actively identify problems and resolve issues as part of continuous process improvement within the system
- Evaluate potential solutions and make appropriate recommendations
- Deliver accurate and timely progress updates on all deliverables
- Recommend and contribute to process improvements
- Follow the established change management process
- Execute Agile/Scrum Development Life Cycle way of working and work collaboratively across the business, understanding the needs of various teams

**QUALIFICATIONS**
- Undergraduate Degree or relevant tertiary qualifications

**ESSENTIAL EXPERIENCE**
- Experience with ServiceNow ITSM tools
- Qualifications in ITIL
- Practical, hands-on functional experience and knowledge in administering a business system

Wellbeing matters at Thales, and where possible we encourage flexible working.

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