Manager, Systems Administration

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**

As a Manager of the Systems Administration team your responsibilities will be to:

- Lead and manage a team of Systems Administrators providing mentorship and guidance.
- Manage career development, project prioritization and performance review.
- Act as an escalation point for any issues and form sustainable resolutions that meet the team’s SLAs.
- Manage team responsibilities regarding data center infrastructure and microservice clusters integrated with the ServiceNow Platform including Big Data, Machine Learning, Security Key Management, Image Processing, and Queueing Systems.
- Refine our standard operating procedures and runbooks; improve our tools and processes such as event monitoring and automation. Potentially even introduce new tools to improve team efficiency.
- Collaborate with internal teams on recurring problems and create edge cases for implementation-based issues.
- Document and maintain relief and resolution guides in knowledge articles and standard operating procedures.
- Participate in a collaborative global management team running 24x7 Follow-the-Sun operations.

**Qualifications** To be successful in this role you have**
- People management and technical operations experience of teams such as System Administration, DevOps, or SRE.
- Hands-on technical skills in Linux (RedHat & CentOS), databases, systems, and coding.
- Experience administering fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.
- Ideally, you would have some familiarity with MySQL, Oracle, MariaDB, or similar technologies
- Experience managing projects across geographical regions.
- Good communication skills and the ability to work in an open, collaborative and dynamic team environment.
- It would be a great benefit if you had an understanding of the ITIL v3 framework and how it applies to incidents, problems, and changes.
- Outstanding interpersonal skills and strong communication skills, both written and verbal.
- Uncompromising attention to detail.
- Design and implementation of monitoring solutions for large and scalable environments.
- Experience with cloud operations, follow-the-sun, and geographic distributed teams.
- Experience working in software, platform, and infrastructure delivered as a service.

We also have pluses. These are not a 'must', but please highlight them on your resume if you have: RHCE, CCNA, ITIL, or other industry certification

**What's in it for you?**

ServiceNow offers a very competitive remuneration package + benefits.

We also have Well-being days, flexible work environment and collaborative and inclusive culture.

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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**Work personas**

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

**Required in Office**

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

**Flexible**

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week).