Senior Information Security Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Senior Information Security Engineer, as a key member of the Platform Support Administration team, is accountable for the administration, optimization, and continuous improvement of the ServiceNow platform, with a particular emphasis on SecOps applications. This role ensures the platform's stability and performance while aligning with organizational objectives. The individual will collaborate closely with end-users and stakeholders to provide timely and effective support.

Key Responsibilities:

• Lead the day-to-day administration of the ServiceNow platform, including user and group management, access controls, data imports, and platform upgrades.
• Develop tools in Python, bash, and/or JavaScript to replace manual work and improve customer maintenance experience.
• Prepare to onboard new ServiceNow products. Provide training and knowledge transfer to the end users.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues.
• Configure and maintain core ServiceNow applications such as:
  • ITSM (Incident, Problem, Change, Request)
  • SecOps Applications (Vulnerability Response, Configuration Compliance Security Incident Response)
• Serve as a lead technical expert for integrations between ServiceNow and third-party systems (e.g., via REST/SOAP APIs, MID servers).
• Monitor platform health, performance, and security, implementing tuning and hardening measures as needed.
• Evaluate and apply ServiceNow patches, upgrades, and hotfixes in accordance with release cycles.
• Provide mentorship and oversight to internal and external teams.
• Partner with stakeholders across internal Security, Digital transformation and other business units to gather requirements and implement scalable solutions.

Due to the nature of the role and regulatory requirements for this role, only candidates who are Australian citizens and on Australia soil can be considered.

• Bachelor's degree in computer science, Information Systems, or related field, or equivalent experience.
• 5+ years of hands-on system administration experience in a complex enterprise environment.
• Proficiency in scripting languages used in ServiceNow (e.g., JavaScript, GlideScript).
• Experience with ServiceNow update sets, ACLs, client/server scripts, UI policies, and customizations.
• Strong understanding of ITIL/ITSM processes.
• Demonstrated experience managing ServiceNow upgrades and platform migrations.

Preferred Skills:

• ServiceNow Certified System Administrator (CSA) certification.
• SecOps Applications Specialist Certificate
• AIOps experience
• Familiarity with Agile or Scrum delivery methodologies.
• Experience with automated testing tools in the ServiceNow ecosystem (e.g., ATF).

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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