Servicenow Administrator

4 days ago

Sydney, Australia Cognizioni IT Solutions LLC Full time

**Role - ServiceNow Administrator (Australia)**

**Location**: Sydney / Melbourne / Canberra / Brisbane (Hybrid / Onsite)

**Employment Type**: Full-time / Contract

**Role Overview**

**Key Responsibilities**
- Provide **day-to-day administration, support, and maintenance** of the ServiceNow platform.
- Manage **users, groups, roles, and access controls (ACLs)**.
- Maintain and update **CMDB, service catalog, knowledge base, and workflows**.
- Configure and monitor **incident, problem, change, and request management processes**.
- Support **ServiceNow upgrades, patches, and system health checks**.
- Monitor system performance and troubleshoot issues.
- Work with developers to support enhancements, integrations, and customizations.
- Generate and maintain **reports, dashboards, and performance analytics**.
- Ensure compliance with **ITIL and company standards**.

**Required Skills & Experience**
- **2-5 years** of hands-on ServiceNow administration experience.
- Strong knowledge of **ServiceNow ITSM modules** (Incident, Problem, Change, Request, CMDB).
- Experience with **user and role administration, ACLs, and platform security**.
- Understanding of **Service Catalog, Knowledge Management, and CMDB best practices**.
- Familiarity with **ServiceNow Performance Analytics and Reporting**.
- Basic knowledge of **JavaScript / Glide scripting** (advantage, not mandatory).
- Experience supporting **platform upgrades and patching**.
- **ServiceNow Certified System Administrator (CSA)** certification required.

**Nice-to-Have**
- Experience with **ITOM, HRSD, SecOps, or GRC modules**.
- ITIL v3/v4 Foundation certification.
- Exposure to **integration support (REST, SOAP APIs)**.
- Public sector / government project exposure (for Canberra roles).

Pay: $50,994.70 - $105,919.67 per year

  • Manager, Systems Administration

    1 week ago

    Sydney, Australia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Manager, Systems Administration

    1 week ago

    Sydney, Australia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Servicenow Administrator

    2 weeks ago

    Sydney, Australia Talent Web Full time

    **Role: - ServiceNow Administrator** **Length: - Permanent, Hybrid WFH** **Location: - Sydney** **Please note this role requires you to come in the office a few days a week, so must be located in Sydney.** **POSITION PURPOSE** The ServiceNow Admin will be the primary administrator and will be involved in configuration of new features, components and...

  • Servicenow Administrator

    2 weeks ago

    Sydney, New South Wales, Australia Talent Web Full time

    **Role:- ServiceNow Administrator****Length:- Permanent, Hybrid WFH****Location:- Sydney****Please note this role requires you to come in the office a few days a week, so must be located in Sydney.****POSITION PURPOSE**The ServiceNow Admin will be the primary administrator and will be involved in configuration of new features, components and integrations...

  • Servicenow Administrator

    2 days ago

    Sydney, Australia Leidos Full time

    Company Description **About Us** We’re a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 people global network, we’re growing fast. The first thing you learn at Leidos Australia is to leave current thinking at...

  • ServiceNow Customer and Industry Workflows Specialist Solution Consultant

    3 weeks ago

    Sydney, New South Wales, Australia ServiceNow, Inc. Full time

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...

  • ServiceNow Developer

    2 weeks ago

    Sydney, New South Wales, Australia Ampstek Full time $104,000 - $130,878 per year

    ServiceNow NV1 Sr. Developer:The ServiceNow Developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform to support business processes and IT service management. This role involves customizing applications, creating workflows, and integrating ServiceNow with other enterprise systems.Key Responsibilities•...

  • Senior Technical Support Engineer

    3 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Staff Database Engineer

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...