Homecare & Health Welcome Team Consultant

**About the role**: Our customers are looking for consultants who can help them navigate the aged care home support program, assist in discussing and recommending appropriate services to keep them home and to provide a positive service and experience.
This is a full-time position based from our Mile End office.
**What you’ll do**:

- Provide a seamless customer experience to direct them to appropriate services.
- Present with an empathetic, solution focused approach when assisting our clients.
- Actively support customers to better health outcomes via services utilising various funding streams.
- Provide advice about services to support customers to be independent, healthy, and connected to their community.
- Sign up of Home Care Package for current and new customers face to face in their home or via phone.
- Support with business development and community awareness activities and work collaboratively within a team environment.
- Liaise effectively with internal and external stakeholders to ensure exceptional customer experience.

**About you**:

- Exceptional communication and follow up skills.
- Possess an ability to empower customers, listen and link customers to ACH Group services.
- Sales experience/ solution selling techniques is desirable.
- Attention to detail, with strong documentation, administration, and organisational skills.
- Demonstrated proven experience in providing exceptional phone-based and face to face customer service.
- Understanding of Consumer Directed Care (CDC) and key principles desirable.
- Experience in working within contract & regulatory requirements and organisational policy and procedures is desirable.
- Intermediate computer and customer relationship management (CRM) literacy.

**You will need**:

- Genuine care about supporting older people to live a Good Life.
- A Police Check for unsupervised contact / vulnerable groups less than 12 months old at commencement.
- Current driver’s license.

**If you want to join our amazing team, we can offer you**:

- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA
- Café and Coffee Barista on site

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).
**How to Apply**: Simply press ‘Apply’ now
**Applications close**: 20th of January 2025. Applications will be short listed as they come through and the role may be filled prior to the close date.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis
**About ACH Group**:
For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.