Residential Welcome Team Coordinator

1 week ago

Mile End, Australia ACH Group Full time

**The Role**:
Would you like to use your sales expertise, and experience in a role by supporting people to move to a Residential Care Home?
A fantastic opportunity has arisen to join ACH Group on a full-time basis. Your role will be key to providing accurate and timely information to customers, in addition to the coordination and administration of customer information.
**Duties**:

- Support a seamless and easy customer experience
- Maintain accurate customer records and databases
- Provide accurate and timely advice and support customers considering entry to residential services /moving into a residential care home
- Regularly liaise with the team/external stakeholders to place residents in a timely manner
- Deliver high levels of customer service by supporting the older person through a smooth transition to residential services whilst maintaining a customer centric sales approach
- Accountability for the integrity and ongoing maintenance of the waiting lists

About You
A high level of competency and professionalism is expected in order to represent the ACH Group and it is imperative to maintain good relationships with residents and other stakeholders. You will have a strong customer service focus and demonstrate strong attention to detail. It is essential that you have outstanding interpersonal skills with the ability to build empathy and deal with a variety of people. You will also have strong organisational skills, be able to manage your time and prioritise your daily tasks.
- Experience delivery high levels of customer service or sale experience
- Excellent interpersonal, communication and problem solving skills
- Intermediate computer skills
- Proactive and relationship oriented

Highly desired
- Knowledge of current relevant legislation relating to resident contracts and agreements, Aged Care Accreditation Standards and the Aged Care Act
- Understanding of AN-ACC, ACAT and resident admission assessment process

As this role requires travel, please note that a current unrestricted Drivers Licence is a must.
A satisfactory police check for Aged Care, less than 12 months old must be provided prior to commencement.
**How to Apply**: Press ‘Apply’ now.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
**About ACH Group**:
For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

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