Residential Welcome Team Administrator

16 hours ago

Mile End, Australia ACH Group Full time

Residential Care Welcome Team Administrator
**About ACH Group**:
For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.
**The Role**:
Would you like to use your strong administration and customer service skills in a role that makes a real difference? We are seeking a detail
- orientated and proactive Residential Welcome Team Administrator to join our Residential Welcome Team on a full-time basis. In this role, you’ll provide accurate and timely information to customers, coordinate and maintain customer records, and support smooth admissions into Residential Care Homes
**Duties**:

- Deliver seamless, customer-focused experience from first enquiry to admission.
- Maintain accurate customer records, databases and waitlists
- Provide accurate and timely advice and support customers considering entry to residential services /moving into a residential care home
- Regularly liaise with the team/external stakeholders to place residents in a timely manner
- Deliver high levels of customer service by supporting the older person through a smooth transition to residential services whilst maintaining a customer centric sales approach
- Support Continuous improvement initiatives, audits and reporting requirements
- Assist with administrative process to ensure compliance and efficiency

About You
You will be professional, organised and customer-focused, with the ability to build empathy and trust with older people and their families. You’ll thrive in a fast-paced environment while balancing accuracy, deadlines and exceptional service.
- Experience in administration, customer service, or residential admissions
- Strong interpersonal, communication and problem-solving skills
- High attention to detail and excellent time management
- Confidence with database and MS Office (Salesforce Experience is desirable)
- Knowledge of Aged Care Standards, ACAT, AN-ACC or RAD/DAP process is desirable
- Proactive and relationship oriented

**Highly desired**:

- Knowledge of current relevant legislation relating to resident contracts and agreements, Aged Care Accreditation Standards and the Aged Care Act
- Understanding of AN-ACC, ACAT and resident admission assessment process

As this role requires travel, please note that a current unrestricted Drivers Licence is a must.
Satisfactory police check for Aged Care, less than 12 months old must be provided prior to commencement.
**How to Apply**: Press ‘Apply’ now.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

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