Technical Account Manager

4 days ago

Sydney, Australia Okta Full time

**Get to know Okta**

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We’re building a world where Identity belongs to you.

What you’ll be doing:

- Build long-term relationships with the stakeholders in your portfolio of enterprise companies, and deeply understand their strategy, goals, and plans
- Track customer goals and progress to help facilitate their ROI
- Monitor customer health, satisfaction, expansion opportunities, risks, and escalations
- Help customers achieve their business and technical objectives by delivering timely technical guidance, enablement, and best practices materials
- Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption
- Be a product evangelist to your customer portfolio, educating them on new Customer Identity Cloud features and product roadmap
- Use data to monitor and identify adoption and utilization trends. Identify areas for improvement and action in the customer portfolio
- Be the voice of the customer when engaging with internal teams
- Act as a mentor to colleagues within the Technical Account Management team

We’d love to hear from you if:

- Proven experience in technical customer-facing roles acting as a trusted advisor such as technical account management, technical customer success, solutions architecture, solutions engineering, technical project management, product management or a similar role
- A deep understanding and demonstrated experience in technical account management or technical customer success
- A customer-first mindset with the energy and problem-solving skills to address technical challenges and help customers achieve their business and technical objectives
- Understanding of identity and surrounding technologies, or the willingness to learn
- Experience with SaaS platforms and cloud-based/native services, their adoption, integration, and ongoing use
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Experience in project or program management; able to track and manage the moving parts of multiple parallel projects
- Strong presentation skills to multiple stakeholders
- Excellent communication skills. Ability to set expectations, communicate goals and objectives with customers at various levels, from a developer to a CTO
- Ability to track and influence customer behavior & health metrics across a portfolio of accounts

LI-Remote

LI-MT1

**What you can look forward to as an Okta employee**
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta

**Okta**
- The foundation for secure connections between people and technology- From a competitive salary and employee stock purchasing plan to professional development resources and flexible PTO, Okta offers everything you need to support your work, your life, and your work-life balance. Click here to learn more:

  • Technical Account Manager

    4 days ago

    Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Technical Account Manager

    1 week ago

    Sydney, Australia Technology People Australia Full time

    **Introducing the Crucial Technical Account Manager. As the customer advocate, you'll provide top-tier technical support to our key clients. As their go-to contact, you'll expertly handle escalations, tackle customer issues promptly, and collaborate closely on our client's Markets and infrastructure matters.** **Additionally, your involvement in release...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia Varonis Full time

    **Technical Account Manager** The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Thousands of...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia Fortinet Full time

    **Technical Account Manager** As a member of the Technical Account Support Team, you will use your deep understanding of network/security architectures and general knowledge about the current trends in the market to help promote product quality, while providing best in class solutions. You will work with research and development groups, sales teams and...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia KX Full time

    **About KX**: Our mission is to accelerate data and AI-driven innovation with high-performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia Stripe Full time

    Technical Account Manager **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet,...

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Kaseya Full time $104,000 - $130,878 per year

    At Kaseya, we power IT. With over 50 SaaS products in our portfolio, we enable our partners to deliver best-in-class IT services across the globe. Our solutions span Business Admin, Endpoint Management, Security, and Backup & Continuity, helping MSPs and IT teams work smarter, faster, and more securely.We're looking for a Technical Account Manager (TAM) to...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia Rippling Full time

    **About Rippling**: Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia Easy Payroll Global Full time

    On behalf of our client, we are looking for a Technical Account Manager based in Sydney. **Tasks and responsibilities**: - The customer needs are very important to you, and you will be able to offer a truly service-oriented approach with the customer at the centre. Always aiming to provide an exceptional customer experience. - You will take care of our...

  • Technical Account Manager

    1 week ago

    Sydney, New South Wales, Australia Braze Full time $80,000 - $120,000 per year

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...