Technical Account Manager

1 week ago

Sydney, Australia Easy Payroll Global Full time

On behalf of our client, we are looking for a Technical Account Manager based in Sydney.

**Tasks and responsibilities**:

- The customer needs are very important to you, and you will be able to offer a truly service-oriented approach with the customer at the centre. Always aiming to provide an exceptional customer experience.
- You will take care of our midsize and enterprise customers including partners, always ensuring that the full potential of the company proposition can be utilised.
- You will manage multiple stakeholders, customers, and projects in parallel.
- You can handle complex implementation processes with the utmost of care, keeping a close eye on the specified KPIs where applicable.
- You will be responsible for describing and escalating bugs through the appropriate internal channels, always keeping external and internal stakeholders informed.
- You will become familiar with our service processes, and you will also support efforts to constantly develop and improve these internally and externally.
- You will quickly familiarize yourself with new and technically complex issues, always prioritising.
- Once a customer is operational you will also plan further account follow-ups with respect to quarterly goals, usage and where possible expanding the company’s footprint with the customer.

**Job Requirements**:

- University degree and relevant professional experience at a B2B/SaaS software company is desirable, not a must-have, proven relatable experience is also welcomed.
- Ideally a proven track record of Technical Account Management or relevant experience
- Experience within hospitality ( food/retail), online marketing or/and e-commerce is preferred.
- A Team player with great interpersonal and communication skills
- Excellent time-management skills and problem-solving skills
- Highly autonomous and self-starter
- You will have experience with G Suite.
- Previous experience with Hubspot and ZenDesk would be useful, or similar CRM and ticketing tools.
- You are open to new ideas and approaches.
- You are quick to think on your feet and will view issues and problems as opportunities.
- Knowledge of REST API’s, webhooks and token authentication is useful, hands-on better.
- Previous experience, ideally technical experience with POS platforms would be beneficial.

**What we offer?**
- Fast-growing SaaS scale-up that’s been named a ‘soonicorn’
- Plenty of scope to develop and take ownership.
- Range of benefits
- We want to support everyone. We offer flexibility around working hours, locations, and office days.
- Diverse international team; regular company and team events
- Transparency and visibility including a weekly company sprint on vision, strategy, roadmap, and progress.
- Constantly innovating product with weekly releases, constant new features, and incremental optimizations
- An early position in a scaling international scale-up with strong growth plans
- Be a part of solving some of the biggest challenges facing the global food tech market.

**Job Types**: Full-time, Permanent

**Salary**: $90,000.00 - $100,000.00 per year

Work Location: In person

  • Technical Account Manager

    1 week ago

    Sydney, New South Wales, Australia Generation-e Full time $80,000 - $120,000 per year

    About the roleAs a Technical Account Manager - UC & CX at Generation-e, you will be responsible for providing strategic account management for our Unified Communications (UC) and Customer Experience (CX) clients. This is a full-time role based in our Sydney CBD office, but we encourage a flexible, hybrid working model that caters to both in-office and remote...

  • Technical Accounting Manager

    4 weeks ago

    Sydney, New South Wales, Australia OFX Part time

    Job DescriptionOFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks....

  • Technical Accounting Manager

    1 week ago

    Sydney, New South Wales, Australia OFX Full time $120,000 - $180,000 per year

    Job DescriptionOFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks....

  • Technical Account Manager

    1 week ago

    Sydney, Australia KX Full time

    **About KX**: Our mission is to accelerate data and AI-driven innovation with high-performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing...

  • Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia Kaliba Full time

    Technical Account ManagerGet AI-powered advice on this job and more exclusive features.Direct message the job poster from KalibaDirector at Kaliba - Helping software companies with their GTM, Professional Services & Technical hiring in APACTechnical Account Manager, ANZ | Enterprise Software | Cyber Security Looking for your next career adventure in the...

  • Technical Account Manager

    1 week ago

    Sydney, New South Wales, Australia Ryoss Full time $80,000 - $120,000 per year

    OverviewWe are seeking a highly capable Technical Account Manager to be the primary point of contact for our clients. This role blends strong client relationship management with the ability to understand, interpret, and communicate technical requirements and outcomes. You will act as the bridge between clients and developers, ensuring clear understanding on...

  • Technical Account Manager

    1 week ago

    Sydney, Australia Rippling Full time

    **About Rippling**: Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...

  • Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia Michael Page Full time

    Join to apply for the Technical Account Manager role at Michael Page2 days ago Be among the first 25 applicantsJoin to apply for the Technical Account Manager role at Michael PageJoin a growing business saving lives in Australia's Industrial SectorSalary: $115k + Super + Car AllowanceJoin a growing business saving lives in Australia's Industrial SectorAbout...

  • Technical Account Manager

    2 days ago

    Sydney, New South Wales, Australia Braze Full time $80,000 - $120,000 per year

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Technical Account Manager, Enterprise

    2 weeks ago

    Sydney, Australia Okta Full time

    **What you'll be doing**: - Build long-term relationships with the stakeholders in your portfolio of enterprise companies, and deeply understand their strategy, goals, and plans - Track customer goals and progress to help facilitate their ROI - Monitor customer health, satisfaction, expansion opportunities, risks, and escalations - Help customers achieve...