Technical Account Manager

2 weeks ago

Sydney, Australia Easy Payroll Global Full time

On behalf of our client, we are looking for a Technical Account Manager based in Sydney.

**Tasks and responsibilities**:

- The customer needs are very important to you, and you will be able to offer a truly service-oriented approach with the customer at the centre. Always aiming to provide an exceptional customer experience.
- You will take care of our midsize and enterprise customers including partners, always ensuring that the full potential of the company proposition can be utilised.
- You will manage multiple stakeholders, customers, and projects in parallel.
- You can handle complex implementation processes with the utmost of care, keeping a close eye on the specified KPIs where applicable.
- You will be responsible for describing and escalating bugs through the appropriate internal channels, always keeping external and internal stakeholders informed.
- You will become familiar with our service processes, and you will also support efforts to constantly develop and improve these internally and externally.
- You will quickly familiarize yourself with new and technically complex issues, always prioritising.
- Once a customer is operational you will also plan further account follow-ups with respect to quarterly goals, usage and where possible expanding the company’s footprint with the customer.

**Job Requirements**:

- University degree and relevant professional experience at a B2B/SaaS software company is desirable, not a must-have, proven relatable experience is also welcomed.
- Ideally a proven track record of Technical Account Management or relevant experience
- Experience within hospitality ( food/retail), online marketing or/and e-commerce is preferred.
- A Team player with great interpersonal and communication skills
- Excellent time-management skills and problem-solving skills
- Highly autonomous and self-starter
- You will have experience with G Suite.
- Previous experience with Hubspot and ZenDesk would be useful, or similar CRM and ticketing tools.
- You are open to new ideas and approaches.
- You are quick to think on your feet and will view issues and problems as opportunities.
- Knowledge of REST API’s, webhooks and token authentication is useful, hands-on better.
- Previous experience, ideally technical experience with POS platforms would be beneficial.

**What we offer?**
- Fast-growing SaaS scale-up that’s been named a ‘soonicorn’
- Plenty of scope to develop and take ownership.
- Range of benefits
- We want to support everyone. We offer flexibility around working hours, locations, and office days.
- Diverse international team; regular company and team events
- Transparency and visibility including a weekly company sprint on vision, strategy, roadmap, and progress.
- Constantly innovating product with weekly releases, constant new features, and incremental optimizations
- An early position in a scaling international scale-up with strong growth plans
- Be a part of solving some of the biggest challenges facing the global food tech market.

**Job Types**: Full-time, Permanent

**Salary**: $90,000.00 - $100,000.00 per year

Work Location: In person

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