Technical Account Manager

2 days ago

Sydney, Australia Technology People Australia Full time

**Introducing the Crucial Technical Account Manager. As the customer advocate, you'll provide top-tier technical support to our key clients. As their go-to contact, you'll expertly handle escalations, tackle customer issues promptly, and collaborate closely on our client's Markets and infrastructure matters.**

**Additionally, your involvement in release management will guarantee seamless transitions and project execution. Join us as we prioritize customer satisfaction and technical excellence.**

**About the role:
- Act as the dedicated point of contact for technical services customers
- Proactively manage accounts through face-to-face meetings and build strong relationships
- Support technical change management, ensuring customer readiness and smooth transitions
- Lead process improvement initiatives for an enhanced customer experience
- Maintain accurate customer information in CRM system
- Stay updated on industry knowledge through participation in forums and working groups

**Role requirements**:

- Minimum 3 years of account management or high-level customer relationship experience
- Strong technical background, including networking concepts and troubleshooting skills
- Proficient in supporting technical systems, software, and protocols
- Advanced analytical, investigative, and problem-solving abilities with attention to technical details
- Proven track record in relationship-building and coordination
- Solid understanding of Australian Equity, Derivatives, and/or OTC Markets

**If this sounds like your next opportunity please reply with your updated CV to**:
**& if your experience matches our criteria you will be contacted for a confidential follow-up on the next steps.

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