Technical Account Manager

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

As a Technical Account Manager at Braze, you will own the ongoing technical relationship with customers in your portfolio, collaborating closely with the Customer Success and wider account teams. You will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering, helping them unlock value from their use of the Braze platform.

Key Objectives: 

• Drive value, retention, and adoption of Braze's product through the customer lifecycle.
• Act as the technical counterpart between Braze and your client's product and engineering teams.
• Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification.

Key responsibilities:

• Client Success: Partner with the Customer Success and other customer facing teams to own the technical relationship for your assigned accounts, driving technical adoption and continued technical maturity.
• Technical Guidance: Help customers successfully instrument Braze across their stack and refine that instrumentation over time.
• Consultative Support: Facilitate conversations regarding customers' desired use cases, conducting discovery, and recommending solutions based on their unique needs and architecture.
• Issue Resolution: Support and advocate for day-to-day inquiries and requests to optimize value through the customer lifecycle.
• Empowerment: Empower customer product and engineering teams to use our product independently and efficiently, delivering enablement and education.
• Documentation: Adopt governance practices such as creating solutions documentation and building architectural diagrams.
• Best Practices: Instill best practices and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch.

Daily Activities:

• Engage with customers to understand their needs and proactively drive technical initiatives.
• Monitor customer satisfaction and success metrics, providing regular updates to internal teams.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer experience.

Experience:

• 3-5 years of client-facing experience as a TAM or in a related technical area such as Implementation, Technical Support, or Solutions Architecture for Enterprise/Strategic accounts.
• 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of SaaS, Mobile, API, or Programming.

Skills:

• Excellent communicator (written and verbal), with the ability to translate complex technical ideas to non-technical stakeholders.
• Natural problem solver with a high level of intellectual curiosity and a collaborative approach to solving problems.
• Ability to manage multiple competing priorities and work effectively under time constraints in a fast-paced environment.
• Bilingual skills beyond English are a plus, facilitating communication with our global customer base.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching 
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.