Technical Account Manager

4 days ago

Sydney, Australia Rippling Full time

**About Rippling**:
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.85 from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

**About the role**:
Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join as the second member of our Global TAM team in Sydney As part of our dedicated Technical Account Management organisation, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite.

You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place

**What you will do**
- Ensure customer satisfaction for Rippling's Australia-based customers and take ownership of retaining a book of business
- Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to US-based customers expanding into Australia
- Foster strong cross-functional partnerships and represent the Voice of the Customer for Australian customer needs
- Drive increased adoption of key features, new product releases, and best practices
- Swiftly prioritise and resolve critical customer issues
- Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolution
- Collaborate directly with customers to understand and optimise their HR, payroll, benefits administration, and IT workflows
- Master the full suite of Rippling products to provide comprehensive advice

**What you will need**:

- 3+ years of work experience at a SaaS company in a customer-facing role
- Experience with payroll strongly preferred, bonus points for HRIS or other HR/HCM SaaS
- Excellent at time management, prioritising tasks, and adapting on a day-to-day basis
- Proven experience as an account manager with a scaled book of business
- Track record of building strong customer relationships
- Hunger to work extremely hard on a growing team
- Stellar written and verbal communication skills
- Flexibility with changing job duties and responsibilities
- Passion for enabling both customers and internal teams
- Interest in actively working with product and engineering team

**Additional Information**:
Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.
- #li-hybrid_

  • Technical Account Manager

    3 days ago

    Sydney, New South Wales, Australia Generation-e Full time $80,000 - $120,000 per year

    About the roleAs a Technical Account Manager - UC & CX at Generation-e, you will be responsible for providing strategic account management for our Unified Communications (UC) and Customer Experience (CX) clients. This is a full-time role based in our Sydney CBD office, but we encourage a flexible, hybrid working model that caters to both in-office and remote...

  • Technical Accounting Manager

    3 weeks ago

    Sydney, New South Wales, Australia OFX Part time

    Job DescriptionOFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks....

  • Technical Accounting Manager

    3 days ago

    Sydney, New South Wales, Australia OFX Full time $120,000 - $180,000 per year

    Job DescriptionOFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks....

  • Technical Account Manager

    4 days ago

    Sydney, Australia KX Full time

    **About KX**: Our mission is to accelerate data and AI-driven innovation with high-performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing...

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Kaseya Full time $104,000 - $130,878 per year

    At Kaseya, we power IT. With over 50 SaaS products in our portfolio, we enable our partners to deliver best-in-class IT services across the globe. Our solutions span Business Admin, Endpoint Management, Security, and Backup & Continuity, helping MSPs and IT teams work smarter, faster, and more securely.We're looking for a Technical Account Manager (TAM) to...

  • Technical Account Manager

    1 week ago

    Sydney, Australia Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Technical Account Manager

    3 weeks ago

    Sydney, New South Wales, Australia Kaliba Full time

    Technical Account ManagerGet AI-powered advice on this job and more exclusive features.Direct message the job poster from KalibaDirector at Kaliba - Helping software companies with their GTM, Professional Services & Technical hiring in APACTechnical Account Manager, ANZ | Enterprise Software | Cyber Security Looking for your next career adventure in the...

  • Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia Kaliba Full time

    Technical Account ManagerGet AI-powered advice on this job and more exclusive features.Direct message the job poster from KalibaDirector at Kaliba - Helping software companies with their GTM, Professional Services & Technical hiring in APACTechnical Account Manager, ANZ | Enterprise Software | Cyber Security Looking for your next career adventure in the...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia New Relic Full time

    Req ID- FY24|S&M|#5090- Location(s)- Sydney, Australia;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week)- Your opportunity- If you have that special mix of DNA that makes an extraordinary Technical Account Manager - the blend of customer-facing skills and technical prowess - then we are a match made in heaven!You will...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia MINDBODY Full time

    Yes, this is a posting for a job. But it’s also a calling to a career. And even more than that? It’s an invitation to come as you are—to be your whole self, while becoming your best self. We’re looking for minds with heart to help us positively impact the world of wellness. Do you believe that everyone deserves wellness? We want to hear from...