Service Management Support Officer

2 weeks ago

Canberra, Australia Australian Department of the Environment Full time

APS 6 - $85,833 - $97,454 per annum plus superannuation
- Digital Services Division
- Canberra, ACT

**Who we are**
The ICT shared services being provided by the Department of Agriculture, Fisheries and Forestry (DAFF) range from the infrastructure and platforms that form the basis of the department’s ICT network through to the delivery of end user requirements including a standard operating environment, software and hardware. The Shared Services section will be an important interface between the external customer agency’s contact points and DAFF, managing customer engagement, communications and issues escalation, governance, memorandums of understanding (MoUs), the ICT Service Catalogue, the ICT shared service cost and pricing models and related customer billing and invoicing.

**The Jobs**
Duties include:

- building productive relationships with a broad range of internal and external stakeholders to identify opportunities, achieve outcomes, facilitate cooperation, and drive adoption and transition to the new ICT Operating and Shared Services model
- drafting high-quality, timely, written communication and advice to support engagement and program activities including but not limited to drafting presentation material, briefing notes, policies, procedures, guidelines and preparing communications materials for a range of audiences
- assisting with service management activities relating to the delivery and adoption of the ICT Operating and Shared Services Model including monitoring, tracking, and reporting on program plan objectives and targets
- engaging in planning and implementation activities to improve business management process and practices and delivering on the objectives of the transition to the new ICT Operating Model
- managing secretariat services for various forums including setting agendas, preparing meeting papers and minutes, managing meeting details, and leading discussions when required.

**What we are looking for**

**Knowledge and experience**
The successful applicants will have:

- experience in policy development, process improvement, delivery of programs, and projects/change initiatives
- experience in an ICT environment and working with Senior Executives (highly regarded).

**For additional information, please read the Job Description below.

  • Compliance Support Officer

    1 week ago

    Canberra, Australia Woden Community Service Full time

    **W**oden Community Service** is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice. We deliver services across the ACT covering children,...

  • APS3 Legal Support Officer

    1 week ago

    Canberra, ACT, Australia Randstad - Business Support Full time $60,000 - $90,000 per year

    *About the role*In this role, the you are responsible for undertaking general administrative support services to meet the day-to-day needs of the legal practice groups. The Legal Support Officer will operate under general direction within a dynamic operating environment to provide a range of contemporary support services that are efficient and streamlined....

  • Service Support Officer

    2 weeks ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...

  • Rehabilitation Support Officer

    2 weeks ago

    Canberra, ACT, Australia Advanced Personnel Management Full time

    About the roleWorking as a Rehabilitation Support Officer, you will support Rehabilitation Consultants with medical administration to coordinate the rehabilitation activity for injured ADF Personnel. This general administrative support function will see you performing tasks such as:- Updating and maintaining medical records- Managing and booking medical...

  • Rehabilitation Support Officer

    2 weeks ago

    Canberra, ACT, Australia Advanced Personnel Management Full time

    About the roleWorking as a Rehabilitation Support Officer, you will support Rehabilitation Consultants with medical administration to coordinate the rehabilitation activity for injured ADF Personnel. This general administrative support function will see you performing tasks such as:Updating and maintaining medical recordsManaging and booking medical...

  • Service/program Support Officers

    2 weeks ago

    Canberra, Australia IPA Personnel Services Full time

    Our Government Client is looking for an experienced **APS3 Service Support Officer** and **APS4 Group Program Support Officer** in their ACT office. These are both full time/contract roles going for 12 months with possible extension. A **Service Support Officer** will provide operational and administrative support to the regional service delivery teams...

  • Support Officer

    2 weeks ago

    Canberra, ACT, Australia beBeeAdministration Full time $40,000 - $55,000

    Job Role OverviewOur organisation is seeking an Administration Officer to join our team, providing full training and support for success.The ideal candidate will possess exceptional attention to detail, numeracy skills, and proficiency in the Office suite of products, with excellent communication skills to follow up queries via telephone and email.Key...

  • Service Management Officer

    2 weeks ago

    Canberra, ACT, Australia Optus Full time

    **Location**:, ACT**Company**: Optus**Type**: Full Time**Job ID**: 158660At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce...

  • Delivery Services Officer and General Support

    4 days ago

    Canberra, Australia Department of the Senate Full time

    APS 1 - $54,153 to $60,143 - Black Rod's Office **Delivery Services Officer - ongoing/non-ongoing** The Delivery Services Officer is responsible for collecting and distributing mail, freight and other items (e.g. portable furniture and equipment) and assists with the collection of classified waste and accommodation tasks. As required, this officer also...

  • IT Service Management Officer

    2 weeks ago

    Canberra, Australia PowerData Group Consulting Full time

    **Location**: ACT **Security Clearance**: Must have NV1 Clearance **Requirements**: IT Service Management Officer