Customer Success Manager

Customer Success Manager

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Description Summary**:
As a dynamic Customer Success Manager, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your adept communication skills are crucial for fostering meaningful connections with our diverse client base.

**What you need to know about the role**

**Meet our team**

Our Customer Success team is a high-performing, agile, and strong (and independent) partner to the Enterprise Sales and SMB segments. We value teamwork, new ideas, commitment, and an enjoyable workplace.

**Your way to impact**

Your role as Customer Success Manager at PayPal is pivotal in proactively managing key client relationships, from the Small to Medium Business landscape as well as the Large Enterprise space.

As an integral part of the team, you take charge of all operational aspects of the merchant processing relationship and serve as the primary contact for PayPal product information and critical operational issues.

In this role, your focus extends beyond addressing immediate challenges. Through proactive discussions, you actively contribute to identifying growth opportunities and propose strategies for PayPal to play a key role in achieving the client's overall profitability objectives.

Anticipating and preventing future issues is a key aspect of your responsibilities, ensuring that PayPal and the merchant are strategically positioned for sustained business growth. Proven consultative servicing abilities and proven ability to work well in a matrixed environment, collaborating across multiple departments and influencing all levels within an organization will be pivotal to your success.

Your forward-thinking approach goes hand in hand with staying current on industry nuances, enabling you to provide effective and insightful advice to clients. This role is not just about support; it's about being a proactive partner, driving mutual success and fostering long-term, thriving relationships with our valued merchants.

Competencies:

- Drive for Results
- Negotiating
- Approachability
- Time Management
- Customer Focus
- Business Acumen
- Active Listening and Strong communication skills

**Your day-to-day**

In this role, your daily activities center around three key focus areas:
Grow: Utilize a consulting approach to identify opportunities where PayPal can contribute to the growth and competitiveness of our SMB and LE merchant businesses. Your insights and strategic thinking will be crucial in guiding them toward enhanced success.

Satisfaction: Deliver a world-class customer experience on both business-focused and operational fronts. Your day involves en