Medical Record Access Officer

Join Victoria's largest not-for-profit private hospital group Generous salary packaging benefits of $15,900 plus $2,650 on meals and entertainment per annum Access to 'My Benefits' Employee Rewards with discounts off retailers such as Apple, Coles/Myer, Big W and JB Hi-Fi (just to name a few) Office-Based role in Richmond, close to CBD and easily accessible public transport Permanent Full Time Opportunity - 38 hours / 5 days per week ( Work hours: Monday to Friday (8:00am to 4:06pm)) The Role The Health Information Services (HIS) department is seeking a professional, enthusiastic and motivated individual to join our busy Medical Record Access Team on a permanent full-time basis, working our operational business hours from 8am to 4:06pm, Monday to Friday. The role is based on site at our Richmond campus. Please note, you will be required to work onsite in this role, there is no capability to support working from home in this role. **Responsibilities include**: Assessing requests for information when received to ascertain whether appropriate authority has been provided to access the requested documentation Invoicing and taking payments for requests Registering all requests on the internal MedicoLegal database, and maintaining accurate and complete record-keeping for all requests received Ensuring that legislated timeframes are complied with in accordance with the Health Records Act 2001 and any other relevant legislation Reviewing and assessing duplicate UR numbers for merging Exporting and sending of patient records where there an agreement in place with a public hospital in accordance with agreed timeframes **You will ideally have**: Excellent customer service skills with a focus on meeting the needs of internal and external stakeholders Excellent time management and organisational skills in order to effectively manage the number of requests received and accurate record-keeping Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines Effective written and verbal communication skills with a professional telephone manner, and an ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to Epworth Intermediate working knowledge of the Microsoft Outlook Suite (primarily Microsoft Outlook and Microsoft Excel) A solid work ethic, and an ability to work autonomously within a team in order to ensure all work is completed in a timely manner Proven high attention to detail and diligence to ensure correct patient information is released at all times Flexibility in a changing work environment with an openness to changing processes and procedures A collaborative working style willing to work closely with various stakeholders to find solutions to workplace challenge At Epworth, everybody matters. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to: Salary packaging benefits of $15,900 per annum In addition, you will be able to salary package meal/accommodation expenses up to $2,650 per annum Reduced out-of-pocket expenses for health services at Epworth Discounted private health insurance Discounts to leading Australian retailers through the "My Benefits" Program including Fitness Passport About Richmond Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies. At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities. Sound interesting? To apply, click the APPLY button now and attach your CV and cover letter. For more information, refer to the attached position description or contact Monika Bosnich - HIS Clerical Operations Manager (Richmond & Freemasons) on (03) 9516 2623. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care. Contact Person Monika Bosnich Contact Number 0395162623 Closing