Customer Relations Coordinator

**Position**: Customer Relations Coordinator

**Location**: Jandakot, Perth

**Employment Type**: Full-time, 12-month fixed-term (Parental Leave cover)

**Job Summary**

No two days are the same at ATCO. You will experience something new to keep your work fresh and exciting. The **Customer Relations Coordinator** role will lead complaint resolution, foster internal relations, drive customer experience initiatives, manage CRM implementation, report performance, and ensure Safety Case compliance.

**About us**

Always there. Anywhere. That’s us We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise and have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

You’ll join a $24b global company with diverse products and services across energy infrastructure, housing, transportation, and renewable energy projects.

**About the role**

Reporting to the Team Leader - Customer Relations, you will manage customer service and internal business relations, ensuring high engagement and customer service through communication and delivery of initiatives. This includes management of the Complaints Handling Process.

**Complaint Management** - Investigate and resolve customer complaints, maintaining records as per procedure.

**Internal Relations - **Support key business areas for customer initiatives.

**Continuous Improvement - **Drive customer experience initiatives.

**CRM Enablement - **Contribute to ongoing CRM implementation for complaints management.

**Performance Reporting**:

- Prepare month-end reporting on complaints and customer service initiatives.

**Safety Case **- Ensure compliance with Safety Case requirements and referenced policies.

**What we are looking for**

If you have experience in at least four of the following six tasks, we can help you with the remaining.
- Demonstrated interpersonal and communication skills (oral and written), including building relationships and liaising with stakeholders at all levels and from diverse backgrounds.
- Passionate about customer service and supported results-driven customer service delivery in a similar industry (Gas, Energy)
- Effective analytical and problem-solving skills, coupled with proven time management skills to manage competing priorities and meet strict deadlines.
- Intermediate computer skills, including the ability to utilise a range of information systems (MS Office & Salesforce or other CRM desirable)
- Experience using customer metrics and methodologies to help guide customer experience strategy and initiatives.
- Pro-active with customer relationship management to case manage enquiries and complaints.

**Why You’ll Love working with us**:
**Innovative Culture**: Join a forward-thinking company that values creativity and embraces modern HR practices.

**Growth Opportunities**: We're committed to your professional development and offer avenues for career advancement.

**Work-Life Balance**: Enjoy a flexible work environment that promotes work-life harmony.

**Inclusive Team**: Collaborate with a diverse, inclusive team that celebrates difference.

**Employee Benefits**: Including salary packaging, employee assistance programs, paid parental leave, and purchasing additional leave.

**Our Focus on Diversity, Equity & Inclusion**

Diversity is more than a commitment at ATCO - it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and the myriad of other characteristics that make us all different.

**Next Steps**

Upload your resume and a cover letter if this sounds like your next opportunity, we would love to hear from you