Hospitality Worker, Customer Service Rep

**Position Title**: Entry-Level Team Member

**Location**: Melbourne

**About Empath Support Care**:
Empath Support Care is dedicated to facilitating meaningful employment opportunities for young NDIS participants. We partner with diverse industries including apprenticeships, traineeships, trade, retail, hospitality, customer service, warehousing, manufacturing, and more to ensure our participants find not just jobs, but careers that are fulfilling and supportive. **You must have a NDIS plan for us to support you.**

**Job Summary**:
As an Entry-Level Team Member, you will join one of our partnering employers where you will receive hands-on experience and training tailored to your strengths and career interests. These roles are designed to support your growth and development in a professional setting, providing a foundation for future advancement.

**We Offer**:

- **Job Coaching**: Personalised coaching to help individuals understand workplace expectations, develop professional skills, and adapt to their new roles effectively.
- **Mentoring**: Access to experienced mentors who provide guidance, support, and encouragement to help young employees navigate their careers and personal challenges.
- **Workshops**: Interactive workshops covering a range of topics such as resume building, interview preparation, workplace etiquette, and other essential employment skills.
- **Pre-Employment Training**: Targeted training sessions that prepare participants for the workforce by enhancing specific skills needed in their chosen industry.
- **Post-Placement Support**: Ongoing support after employment placement to ensure individuals are settling in well, addressing any issues that arise, and assisting with career advancement.
- **Reverse Marketing**: Proactive approach where Empath Support Care markets job-ready individuals to potential employers, highlighting their skills and readiness to contribute effectively to their workplaces.
- **Career Counseling**: Professional advice and planning to help participants understand their career options, set realistic goals, and make informed decisions about their futures.
- **Accessibility Adjustments**: Assistance in ensuring that workplace environments are adapted to meet the specific needs of each individual, making them more accessible and comfortable.
- **Peer Support Groups**: Opportunities to connect with other young individuals in similar situations, fostering a network of support and shared experiences.
- **Transportation Assistance**: Help with organising transportation to and from the workplace if needed, ensuring reliability and ease of access for participants.
- **Skills Development Programs**: Specific training programs aimed at developing technical and soft skills relevant to various industries and roles.
- **Financial Literacy Education**: Workshops and resources provided to help young employees manage their earnings, understand benefits, and plan financially for the future.

**Job Types**: Full-time, Part-time, Permanent, Fixed term, Casual, Temp to perm, Volunteer, Apprenticeship, Internship, Graduate
Contract length: 12 months

Pay: $45,314.77 - $74,598.15 per year

Expected hours: 15 - 40 per week

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotating roster
- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (preferred)

Work Location: In person