Service Desk Support Officer

**12-month recruitment pool**

Are you looking for an opportunity to expand your existing skills and knowledge in IT in a complex organisation? This is an exciting opportunity to join North Regional TAFE and live in one of the most pristine, remote and exciting regions in our State.

We are establishing a recruitment pool of Service Desk Support Officers. Suitable applicants will be placed in a pool from which appointments may be made for vacancies that arise within the next 12 months. We may offer appointments to permanent, fixed term, full time, part time or casual vacancies, with the possibility of a further term and/or permanency.

**There is currently one (1) full time permanent position available for immediate filling.**

We are seeking a solutions-focused person to provide first point of contact user support ensuring a high level of customer service and communication.

As the Service Desk Support Officer, you will maintain computer systems and provide our clients with technical support and assistance on the use of software and hardware. You’ll also be diagnosing and repairing hardware and software faults.

We are looking for people who are good communicators with a willingness to assist others. Technical ability and strong customer service skills are a must to achieve results in the role.

If you have expertise in supporting a networked windows desktop environment and have a strong commitment to customer service, we want to hear from you

**About the College**

North Regional TAFE (NR TAFE) is the largest provider of training and vocational services in the north of Western Australia, servicing communities and industries across a region exceeding one million square kilometres.

NR TAFE has 11 campuses, from Wyndham in the north to Newman in the south, with the College’s three largest delivery centres at Broome, Karratha and Pundulmurra (South Hedland).

Our values reflect how we work to meet our purpose in creating opportunities through great learning experience.

We are driven by our passion for education, delivering more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.

If you would like to speak to an independent employment support service professional for free advice, resume tips, creating cover letters, responding to selection criteria or conducting some interview practice, give your local Jobs and Skills Centre a call on 13 64 64.

Jobs and Skills Centres are one-stop shops for careers, training and employment advice and assistance. Services are free, and accessible to all members of the community.

**What we offer**:
At NR TAFE, you can have a challenging and rewarding career. In exchange for your skills, passion and commitment, we offer a range of benefits including:

- Five weeks paid leave and the option to accrue an additional two weeks leave each year by working a 39-hour week.
- District Allowance from $7,436 - $18,898 per annum.
- Generous travel subsidy up to $1,940 for yourself and your dependents plus additional travelling time each year.
- Air-conditioning subsidy to offset a proportion of your power bills during applicable months.
- Flexible working arrangements.
- Tax reducing salary-packaging options
- Employer Superannuation Contribution of 11.5%
- Access to NR TAFE’s corporate uniform.
- Free access to confidential Employee Assistance Program (EAP) for you and your family.
- Subsidised annual influenza vaccination.
- Up to five days Cultural Leave for Aboriginal and Torres Islanders

**Want to know more?**

**How to Apply**
- A comprehensive Resume including two professional referees

Advertised Reference Number: NRG023.25P

If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3735.

**Other Conditions and Eligibility**

To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.

This selection process may be used to identify suitable applicants for similar vacancies that arise within the next 12 months.

**Please note**

**Applications close Monday 28 April 2025 at 4:00pm (WST).**

Work Location: In person