Parts Interpreter

2 weeks ago

Kewdale, Australia JLG Full time

**About JLG, an Oshkosh company**

**JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.**

**JOB SUMMARY**:
The Parts Interpreter role is a technical support position which assists customers in identifying spare parts and processing parts sales. The role requires a mechanically minded individual with a strong focus on customer satisfaction and complaint resolution.

The Parts Interpreter is responsible for accurate and timely communication with service technicians and workshop staff and supports the Business Development Managers and Sales staff where necessary to ensure strong customer relationship support.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
These duties are not meant to be all-inclusive and other duties may be assigned.
- Ensure all enquiries are dealt with in a timely and professional manner
- Process customers quotations and orders, ensuring accuracy
- Follow up all customer enquiries on supply lead times, shipment methods and backorders
- Coordinate deliveries and supply from multiple supply locations to deliver in full where possible
- Proactively keep customers informed of any changes to their order and routinely follow up backorders
- Following up quotations with customers to further promote sales
- Ensure freight charges (local and international) are accurate to ensure recovery/margin
- Provide Proof of Deliveries and escalate freight delays to management as required
- Raise credit return forms as per JLG policy with required detail/information
- Process cash sale/walk in customers orders in line with company policies
- Escalate issues with manuals/OLE to technical services as needed
- Performing other general duties as required (including store duties and training as necessary)

**MINIMUM QUALIFICATIONS**:

- Ability to effectively communicate - written and verbal
- Strong literacy and numeracy skills to ensure accuracy with data entry and correspondence
- Experience with computer systems (ERP experience with SAP or similar required)
- Ability to work as an individual and within a team environment
- Strong organizational skills with exceptional follow through and attention to detail
- Strong customer service
- Previous experience and knowledge of spare parts sales and operations
- Mechanical aptitude

**PREFERRED QUALIFICATIONS**:

- Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
- Ability to work in a fast-paced environment where requirements are constantly changing.
- Experience working in a call centre environment advantageous
- Previous experience within the access equipment industry preferred

**PHYSICAL REQUIREMENTS OF THE ROLE**:

- Standing and sitting for extended periods of time
- Walking between aisles and departments
- Lifting, carrying parts when required
- Twisting, bending, reaching
- Use of computer

  • Parts Interpreter

    2 weeks ago

    Kewdale, Australia Remote Control Technologies Full time

    **Are you interested in joining an innovative smart technology company?** RCT is a global Smart Technology company with a long history in the mining and industrial sectors. We are a leading provider of Automation and Control solutions for all mobile equipment in the mining industry and have an extensive range of solutions spanning five sub-brands, all of...

  • Automotive Parts Interpreter

    2 weeks ago

    Kewdale, Western Australia NAPA Australia Full time $104,000 - $130,878 per year

    Interpret parts, process customer orders, dispatch products & parts; be the first point of contact for our customers.Auto Parts InterpreterNAPAis Australia and New Zealand's largest and newest name in automotive aftermarket parts. We're on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we're accelerating Our vast...

  • Parts Interpreter

    2 weeks ago

    Kewdale, Western Australia JLG Industries Full time $60,000 - $76,000 per year

    About JLG JLG Industries is a leading manufacturer and supplier of elevating work platforms, telehandlers and lighting towers. A global company and part of the Oshkosh Corporation, our mission is to make a difference in people's lives. Our innovative and award winning products allow people to work safely at height, returning home to their families and...

  • Automotive Parts Interpreter

    5 days ago

    Kewdale, Australia GPC Asia Pacific Full time

    **About Us** **NAPA Auto Parts** is Australia and New Zealand’s largest and newest name in automotive aftermarket parts. We’re on an exciting journey to revolutionise the Australian automotive aftermarket sector - and we’re accelerating! Our vast national network delivers solutions in: Trade, Industrial, wholesale and mining and is proudly supported...

  • Diesel Fitter

    2 weeks ago

    Kewdale, Australia H-E Parts International Full time

    **Location**:Kewdale, WA, AU, 6105**Department**:Service/Repair**Job Req ID**:1103**About Us** - H-E Parts International Mining Solutions - Engines Division provides world-class industrial component and diesel engine re-manufacturing services to the mining, stationary power and oil and gas industries. With market leading products and services, our dedication...

  • Inventory Parts Manager

    3 days ago

    Kewdale, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Being a global organisation managing 13,000 fleet and machinery, we need to ensure that all these machines...

  • Metal Fabricator

    5 days ago

    Kewdale, Australia Supecrane Service Parts and Training Pty Ltd Full time

    We are currently seeking a Welder / Metal Fabricator to join our busy team located in Kewdale for an immediate start. This is an ongoing role for the right person with on-the-job training provided. The role will require the welding and fabrication of steel products. You will be technically minded with the ability to read and interpret drawings and...

  • Auto Electrical Specialist Napa Auto Parts

    1 day ago

    Kewdale, Australia GPC Asia Pacific Full time

    **Why our team loves working at NAPA** - Competitive salary and generous incentives for outstanding performance. - Relax and enjoy weekends with Family and Friends with a Monday to Friday roster. - We genuinely care about supporting you to reach your full potential and offer tailored ‘Napa Know How’ career opportunities linked to your personal...

  • Field Service Technician

    2 weeks ago

    Kewdale, Australia Metso Outotec Full time

    Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources? At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new. This is your invitation to rise above what was...

  • Product Test Technician

    2 weeks ago

    Kewdale, Western Australia RCT Global Inc Full time $104,000 - $130,878 per year

    We are seeking an experienced and highly motivated Product Test Technician to join our Production Team, based in Kewdale, Western Australia.The responsibilities of this role include but are not limited to:Performing electromechanical, electronic and RF testing on electronic and low voltage systems, products and subassemblies to ensure product function...