Junior Service Technician

3 days ago

Macquarie Park, Australia Demant Full time

#LI-TS1

We have an exciting opportunity for a motivated Junior Service Technician.

**Diatec** is part of **Demant**, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.

**Diatec** provides specialist calibration, repair and support services for hearing and balance equipment to the Audiology industry throughout Australia. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Schools and Heavy Industry. Diatec provides a nationwide service from our four labs based in Sydney, Melbourne, Brisbane and Perth.

**The Role**:
The Junior Service Technician plays a pivotal role in our organization, collaborating closely with Sales, Clinical Support, and Administration teams to deliver specialized technical and calibration services. The primary goal of this role is to ensure customer satisfaction by providing superior technical support and service.

**Key Responsibilities**:

- Perform acoustic calibration and certification of Audiology equipment, both in-house and potentially at on-site locations in the future.
- Conduct software installations and configurations as required, ensuring seamless integration and functionality.
- Establish and maintain strong relationships with current and prospective clients.
- Identify and address client concerns promptly and effectively to ensure high levels of satisfaction.
- Provide phone and online technical support to our network of clients.
- Utilize advanced troubleshooting techniques to resolve technical issues efficiently.
- Continuously acquire and deepen knowledge of all equipment and products.
- Ensure the customer database is accurately maintained with relevant information.

**Desired Skills & Experience**:

- Technical diploma or relevant certification in a related field.
- Prior experience in technical support or a similar role is preferred.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities.
- Ability to work independently and collaboratively within a team.
- Detail-oriented with a focus on accuracy.
- Customer-centric mindset with a dedication to delivering exceptional service.

**We are offering**:

- Permanent, full time (Monday to Friday)
- Competitive remuneration + Super
- MyRewards' program - a program that offers discounts to more than 400 retailers and services across New Zealand
- Online Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice
- Employee Assistance Program
- Novated leasing
- Birthday and Christmas gifts

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