Team Leader, Claims Management

2 weeks ago

Brisbane, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for a Team Leader, Claims Management to join the Insurance Services team based in either Brisbane, Sydney or Melbourne.

As the Team Leader, Claims Management, you will to build, embed and lead a culture of customer obsession through the management of insurance claims for Australian Retirement Trust. You will be responsible for a team who are accountable for managing claims on behalf of members through proactive case management. You will drive continuous improvement and ensure a market leading quality of service is delivered and maintained. To ensure appropriate claim outcomes you will support the team to facilitate strong relationships with members, internal stakeholders, insurers, and external third parties for the purposes of claim resolution.

You will also evaluate team member performance, provide coaching and feedback and implement development plans for individuals to support the ongoing growth of knowledge workers.

This role is available as a **permanent/ full-time opportunity.**

We are **flexible** with location provided you can attend the Brisbane, Sydney or Melbourne office at least once a week.

**About you**

If this is the right role for you, your skills and qualifications will include:

- Demonstrated experience in leadership and management of a team, including performance management, change management, recruitment, and staff motivation.
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
- Advanced stakeholder management capability, with experience managing multiple stakeholders, including external parties, to influence and negotiate outcomes of a complex nature.
- Ability to negotiate and liaise at all levels in a sensitive and appropriate manner, representing the members and the clients’ interests with integrity.
- Demonstrated business and commercial acumen through communication of complex issues, assessment of risk and improvement recommendations.

**How you'll benefit**

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

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