Resource / Care Coordinator

**About Us**
Pearl Home Care Liverpool-Wollondilly is a trusted leader in in-home care services, empowering seniors and individuals with disabilities to maintain their independence and live comfortably in their own homes.

As an organisation, we are Australia’s most reliable home care provider, operating a national network of skilled and compassionate professionals who deliver outstanding care, education, and support to aged care participants. Our commitment lies in making a meaningful difference in the lives of those in our local community.

**Join Our Team at Pearl Home Care Liverpool-Wollondilly**
Become a part of Pearl Home Care, a close-knit aged care provider based in Liverpool, where we are dedicated to enhancing the well-being of our participants, their families, and our passionate team. At Pearl Home Care, we prioritize building strong relationships between our staff and participants, fostering a nurturing environment where trusted faces deliver reliable, high-quality care.

We currently have an exciting opportunity for a **Resource / Care Coordinator**, an office-based role in **Liverpool** that may require occasional travel. This position is ideal for someone passionate about delivering high-quality, participant-focused care to aged care clients in Liverpool, Bankstown, Campbelltown, Camden, and the Wollondilly Shire. You will play a pivotal role in ensuring seamless care delivery by overseeing client relationships, staff communication, rostering, and more.

**Key Responsibilities**

**Client Communication and Planning**
- Respond to client communications, taking prompt action as required.
- Actively engage with clients, their families, and stakeholders to manage follow-ups, discuss care plans, set goals, and outline associated costs.

**Service Coordination and Delivery**
- Coordinate and manage the scheduling and rostering of care workers to ensure smooth and efficient service delivery.
- Liaise with support workers, contractors, and stakeholders to align services with clients’ care plans.

**Employee Support**
- Provide guidance, support, and constructive feedback to care workers, addressing concerns and ensuring high-performance standards.
- Share relevant client information with team members and escalate complex cases to the Clinical Team when necessary.

**Administrative and Regulatory Compliance**
- Maintain accurate records and documentation in line with industry regulations.
- Manage consumer budgets, ensuring alignment with care plans and funding requirements.

**Program Development and Collaboration**
- Contribute to the ongoing development and improvement of the Home Care Program.
- Participate in meetings, planning sessions, and reviews to enhance service delivery.
- Collaborate with the broader care team to identify opportunities for service enhancements.

This is a client-focused and proactive role that ensures the delivery of high-quality, person-centred care.

**Qualifications and Experience**
- Relevant experience or strong willingness to learn a new role.
- Some knowledge of aged care (Home Care Packages) and disability support sectors, including regulatory requirements.
- Excellent communication and interpersonal skills, with the ability to engage effectively on the phone and in person.
- Strong organisational skills and attention to detail, allowing you to manage competing priorities efficiently.
- A compassionate, person-centred approach to care.
- Proficiency in IT systems, including Microsoft Office, Outlook, and database management.
- Valid police check, Working with Children Check (WWCC), and NDIS Worker Screening Check (or willingness to obtain).

**Why Join Us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Opportunities for continued learning and development through our learning system and Immersion Program (spend time learning and sharing knowledge in a different role within Home Instead).
- Well-being programs and access to our Employee Assistance Program (EAP).
- Access to salary packaging benefits to maximize your take-home pay.
- Be part of a company that recognizes and values the important work you do.
- A fun and supportive team environment where your contributions are appreciated.

If you’re ready to join a team that genuinely cares about the community and its members, we’d love to hear from you

**Job Types**: Full-time, Part-time, Permanent

Pay: $33.00 - $37.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program
- Salary packaging
- Travel reimbursement

Schedule:

- Monday to Friday

Supplementary Pay:

- Annual bonus
- Bonus
- Christmas bonus

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person