Recovery Pathways Specialist

7 days ago

Newcastle, Australia EML Group Full time

Recovery Pathways Specialist

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This will be a **full-time contract ending December 2025** position based in the **Newcastle Office, **with flexibility to work from home.

This role will provide high quality support and intervention to workers and employers who have lodged psychological injury claims caused by alleged bullying and harassment. This role will work closely with the case manager for the first 14 weeks of the claim; supporting the worker and employer to resolve workplace conflict, access suitable treatment and facilitate sustainable return to work outcomes.

**YOUR RESPONSIBILITIES**
- Resolve workplace conflict that has resulted in psychological injury claims by using your mediation and communication skills with the relevant stakeholders
- Facilitate early access to treatment and other required services to support the workers timely recovery and return to work
- Collaboratively develop and action early intervention plans to achieve key objectives
- Work effectively with Case Managers, Technical and Injury Management Specialists, and Team Leaders to support claims management
- Interact with internal and external stakeholders through video conferencing, over the phone and face to face

**ABOUT YOU**
- Experience or qualifications in mediation, facilitated workplace discussions or conflict resolution
- Ability to identify and resolve problems by taking action consistent with information and evidence gathered from different sources
- Strong interpersonal and communication skills across a range of mediums
- Ability to build productive relationships and meet stakeholder needs

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR3060

  • Pathway to Recovery Advocate

    2 days ago

    Newcastle West, Limerick, Australia beBeeRecovery Full time

    Client Care Specialist RoleThis role plays a vital part in supporting clients on their path to recovery. As a Client Care Specialist, you will have the opportunity to share your experiences and help others achieve their goals.Main Responsibilities:Deliver consumer-driven services that cater to individual needs and preferences.Maintain a positive and...

  • Disability Recovery Specialist

    1 day ago

    Newcastle, New South Wales, Australia beBeeRehabilitation Full time $100,000 - $120,000

    Job Role: Disability Recovery SpecialistAvoiding physical decline and fostering independence are at the core of this rehabilitation position.About the PositionThis opportunity is designed for Occupational Therapists, Exercise Physiologists, or Physiotherapists who wish to empower clients in achieving their objectives.Main ResponsibilitiesDevelop personalized...

  • Recovery Support Specialist

    5 hours ago

    Newcastle, New South Wales, Australia beBeeCompassionate Full time $90,000 - $125,000

    Recovery Support Specialist">About the RoleWe are seeking a talented and compassionate Recovery Support Specialist to join our team. This is a unique opportunity to make a meaningful impact in the lives of individuals recovering from motor vehicle accidents.In this role, you will play a vital part in delivering exceptional customer service, guiding eligible...

  • Customer Recovery Specialist

    7 days ago

    Newcastle-Maitland, Australia beBeeCustomerRecovery Full time

    Job Title: Customer Recovery SpecialistOpportunity Summary:    We are seeking a passionate and driven professional to join our Compulsory Third Party (CTP) Insurance Claims team as a Customer Recovery Specialist. This is an exciting opportunity to make a meaningful difference in people's lives by supporting their recovery journey after a motor vehicle...

  • Life Recovery Specialist

    3 days ago

    Newcastle-Maitland, Australia beBeeRehabilitation Full time $90,000 - $120,000

    About this roleWe are seeking passionate and driven professionals to assist with an injured person's recovery, return to work and life following injury or illness. The ideal candidate will have a strong clinical background and excellent communication skills.ResponsibilitiesConduct a range of assessments and case management services across various customer...

  • Debt Recovery Specialist

    2 days ago

    Newcastle, New South Wales, Australia beBeeCredit Full time $72,000 - $96,000

    Job OverviewThe role of a Debt Recovery Specialist is to effectively manage accounts receivable processes, taking full ownership of their ledger and ensuring timely payments from clients. They will be responsible for handling collections, account reconciliations, and direct client communication to resolve issues and conduct follow-ups.Key...

  • Expert Injury Recovery Specialist

    1 day ago

    Newcastle-Maitland, Australia beBeeRehabilitator Full time $80,000 - $120,000

    Rehabilitation Consultant Job DescriptionOur organization seeks an experienced and skilled Rehabilitation Consultant to join our team. As a key member of our multidisciplinary team, you will play a vital role in supporting individuals who have sustained physical and/or psychological injuries at work.Key Responsibilities include:Supporting recovery and...

  • Recovery Support Specialist

    2 days ago

    Newcastle-Maitland, Australia beBeeRecovery Full time $79,499 - $124,999

    Job Role: Recovery Support SpecialistMaking a positive impact in people's lives is at the heart of this role. By supporting individuals who have been involved in a motor vehicle accident, you will be playing a vital part in their recovery journey.This position involves working as part of our Compulsory Third Party (CTP) Insurance Claims team, where you will...

  • Recovery Support Specialist

    3 days ago

    Newcastle-Maitland, Australia beBeeCustomer Full time $110,000 - $130,000

    Recovery Support Specialist OpportunityThis is a chance to make a meaningful difference in people's lives by supporting their recovery journey after a motor vehicle accident.Key Responsibilities:Provide exceptional customer service that makes a real difference.Grow your expertise by navigating a variety of complex and rewarding challenges.Build strong,...

  • Claims Recovery Specialist

    4 days ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time $90,000 - $140,000

    Recovery Journey AdvocateThis role involves providing ongoing support to injured individuals as they navigate their recovery journey.Your New RoleDeliver exceptional customer service that makes a real difference in people's lives.Work collaboratively with stakeholders to foster trusted relationships and achieve positive outcomes.Build strong connections with...