Allocation & Service Coordinator

2 days ago

Abbotsford, Australia Care Connect Full time

**Allocations and Service Coordinator**

We are seeking a dedicated and detail-ordinated Allocations and Service Coordinator to join our newly created Direct Care Services team.
- $80k + super + (NFP pre-tax savings up to $15,900)
- Full-time, permanent position
- Flexible working arrangement (Office + WFH)
- Office located in Abbotsford, VIC

**Care Connect**

**About the Role**

The Allocation & Service Coordinator is responsible for performing day-to-day service coordination and scheduling activities in the Direct Care Services team.

The key aspects of this role will include but not be limited to:

- Coordinating client services, demonstrating a high level to customer service by being responsive, friendly, reliable, and professional with all enquiries
- Coordinating care worker schedules ensuring that all planned leave are accounted for and that travel time between shifts are minimised
- Managing adhoc daily change requests from clients or care workers
- Achieving KPIs with regards to rostering efficiencies
- Contacting clients with regards to service changes
- Assisting the Team Leader as required

This is a dynamic role and would suit a puzzle master who enjoys delighting clients and care workers through a well organised and efficient service roster.

**About You**

You are a great team player, loves contributing to continuous improvement and enjoys working in a fast past environment. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

You ideally have prior allocations experience in the home care sector. To be successful in the role you have:

- Previous rostering or scheduling using the Skedulo system (highly desirable)
- Exceptional customer service and interpersonal skills (listening, written and verbal)
- Strong time management and organisational skills
- Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
- Strong attention to detail and accuracy by being thorough, methodical and systematic
- Experience in the Microsoft Office suite, Client Management and other systems, with an ability to adapt to new technologies
- Demonstrated high-speed data entry (min 45wpm plus) with high level of accuracy.
- Ability to problem solve and negotiate under pressure and within time limited situations

**Qualifications**:

- Minimum of 2 years' experience with rostering or scheduling in a community to age care sector.

**We Offer**
- $80k + super + (NFP pre-tax savings up to $15,900)
- A caring, understanding work environment
- Flexible working environment and a passionate team
- Professional development opportunities including access to hundreds of online courses
- Great team environment, trusted employer brand, job security

**Additional requirements**:

- A statutory declaration is required, confirming residency in a country other than Australia. Depending on the information provided an international police check/s may also be required.
- Part of our selection process requires the completion of psychometric assessments.

**How to Apply

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