Allocation & Service Coordinator

**_Do you want to have a positive impact on people's lives in the community? _**
Care Connect are seeking a dedicated and detail-oriented Allocations and Service Coordinator to join our newly created Direct Care Services team.

**About us...**

Care Connect is one of Australia's largest, trusted, not-for profit home care specialists, operating across New South Wales, Victoria, and Queensland. Since 1994, we have helped our clients to live independently at home, with a planned and coordinated approach to care needs through independent advice and choice of services. Helping clients live happily and safely at home for life is at the heart of what we do. We work together with our clients to enable them to identify what their needs and goals are, and then connect them with the care and support required through our extensive network of external service providers.
- You can be part of it.**About the role...**

The Allocations & Service Coordinator performs the day-to-day service coordination and scheduling activities in the Direct Care Services team. You will be based at our Abbotsford National Office, with hybrid arrangements available.

The key aspects of this role will include but not be limited to:

- Coordinating client services, demonstrating a high level to customer service by being responsive, friendly, reliable, and professional with all enquiries
- Coordinating care worker schedules ensuring that all planned leave is accounted for and that travel time between shifts are minimised
- Managing ad hoc daily change requests from clients or care workers
- Achieving KPIs on rostering efficiencies
- Contacting clients with regards to service changesAssisting the Team Leader as required

This is a dynamic role and would suit a puzzle master who enjoys delighting clients and care workers through a well organised and efficient service roster.

Most importantly, you will provide a strong care factor to our clients, prioritising their well-being at all times.

**About You**

You are a great team player who loves contributing to continuous improvement and enjoys working in a fast paced environment. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

**To be successful in this role, you will be able to demonstrate the following**:

- Minimum of 2 years' experience with rostering or scheduling in a community to the Aged Care sector
- Previous experience rostering or scheduling using the Skedulo system (highly desirable)
- Exceptional customer service and interpersonal skills (listening, written and verbal)
- Strong time management and organisational skills
- Ability to communicate with others in a warm and helpful manner, while simultaneously building credibility and rapport
- Strong attention to detail and accuracy through being thorough, methodical and systematic
- Experience in the Microsoft Office suite, Client Management and other systems, with an ability to adapt to new technologies
- Demonstrated high-speed data entry (min 45wpm plus) with high level of accuracy
- Ability to problem solve and negotiate under pressure and within time-limited situations

To be considered for this role you must have full Australian working rights and evidence of a minimum of 3 Covid 19 vaccinations.

**What's in it for you?....**

We offer a competitive salary and as a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging - significantly increasing your take-home pay We value your work/life balance with a flexible working environment, a passionate team and a caring, understanding work environment.

Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

**How to Apply