Collections Team Leader Credit Management Specialis

2 weeks ago

Sydney, Australia S2M Full time

Must have 7 + years experience within Collections
- Up to $120k + super
- Hybrid

About the Role:
Are you a passionate leader with a proven track record in credit and collections management? We're seeking an exceptional Collections Team Leader to drive our credit control strategy and elevate our team's performance.

Your Impact As our Collections Team Leader, you'll be the driving force behind our credit management operations. You'll lead a dynamic team of collection officers, transforming individual potential into collective success. Your role is critical in maintaining our financial health, optimizing recoveries, and ensuring exceptional operational standards.

Key Responsibilities
- **Team Leadership & Development** Nurture and guide our collection officers through targeted coaching, performance management, and professional development initiatives. Create an engaging work environment that inspires high performance and continuous learning.
- **Operational Excellence** Manage daily collection activities, monitor team performance against key metrics, and implement strategic workflows to maximize account recoveries and minimize financial losses.
- **Performance Management** Establish and track performance indicators, evaluate team and individual metrics, and develop strategies to consistently meet and exceed organizational standards.
- **Cross-Functional Collaboration** Work closely with multiple departments to resolve complex challenges, ensure regulatory compliance, and drive operational alignment.
- **Strategic Initiatives** Support senior leadership in implementing new projects, refining credit control frameworks, and developing innovative collection strategies.
- Strong leadership skills with a track record of team performance management
- Deep understanding of credit control processes and regulatory requirements
- Excellent problem-solving and analytical capabilities
- Proven ability to drive continuous improvement
- Outstanding communication and interpersonal skills

Interested? If you're ready to lead a high-performing collections team and make a significant impact, we want to hear from you

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