Client Services

4 days ago

Gold Coast, Australia Fagron Full time

**Who we are**

Bella Corp (a division of Fagron) is a highly respected, client-focused, and quality-driven pharmaceutical distributor based in Ashmore. For over 25 years, we have built our reputation by consistently delivering exceptional customer service to pharmacies across Australia. Today, we are a leading provider of compounding pharmaceutical products within the Australian market.

We pride ourselves on our inclusive culture. Every team member’s idea and opinion are recognized and valued, creating a small, tightly knit, and friendly workplace. Our people are incredibly passionate about what they do, and that passion drives our success.
**About the role**

We are seeking a **Client Services & Administration Officer** to join our team full-time, Monday to Friday. This role is in **Ashmore, Australia**. In this role, you will:
Back-up/ support for the full-time Client Services & Administration Officer Duties as listed below:

- Receptionist/Customer Service - answering phone calls, assisting clients with placing orders, product details (e.g. CoAs, formulas, prices, expiry dates, etc), setting up new accounts and updating customer information.

- Back orders - enquiries, reports, phone clients, send orders once we have received stock.
- Process customer payments in MYOB via Bank feeds.
- Maintenance of the Quality Complaints register.
- Update the Drug fridge temperature register and reporting.
- Assist the Business manager with data entry of stock orders.
- Controlled drugs - create and process order forms and End User Declarations for controlled drug sales, manage the register to ensure compliance with regulations.

This is an opportunity to contribute in a fun, evolving workplace while enjoying an attractive remuneration package.
**Set yourself apart**

We are looking for someone who is:

- Detail-oriented, resilient, and self-driven.
- Skilled at working independently as well as collaboratively.
- A strong communicator, both verbally and in writing.
- Curious, adaptable, and willing to learn.

Qualifications in a relevant field are highly regarded. Experience in a pharmacy, laboratory, or naturopath environment—or an interest in these industries—will be viewed as advantageous.

Job Reference: NA00039

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