Customer Success Associate

Competitive salary of $60,000 - $65,000 + Super
- Play an important part in improving and modernising democracy
- Remote working from anywhere in Australia

**Company profile**
**- Digital Consultancy**
Our client is a social enterprise consultancy built to help world leaders modernise democratic processes by using digital methods. Founded in the UK in 2001, this consultancy helped a diverse range of organisations all over the world to run, manage and enhance their online consultation activity. Clients comprise of government bodies, environment agencies, health organisations, non-profits, NGOs, regulators, trusts, and utilities & infrastructure bodies (to name a few). They are a passionate, friendly team who are looking for someone who shares in their passion to improve democracy.

**Job description - Customer Success Associate**
In this role, the focus will be on consistently improving customer's experience, helping them to achieve success with the digital platform. Along with onboarding, training, and providing ongoing support for the customer base, you will also need to be proactive and able to identify areas for improvement. This organisation works in partnership with their customers to support what they do, making their lives a little easier.

**Key responsibilities - Customer Success Associate**
- Providing direct customer support over the phone and via a shared inbox - writing comprehensive, respectful and helpful answers in response to incoming customer queries.
- Providing usage data, top tips and best practice examples to our customers by assisting with the creation of annual usage reports.
- Share responsibility for a small customer base to start developing your customer success skills
- Ownership and updating of the data and information used to benchmark customer activity.
- Configuring customer site mock-ups - this will benefit from a creative eye and some lateral thought as well as giving you hands-on experience with our client's products
- Reviewing and tracking customer engagement activities
- Assist with the admin and organisation of customer training sessions

**Job requirements**:

- Customer Success Associate**
- A willingness to learn, you enjoy learning about niche things and constantly growing your knowledge.
- An undeniable passion for making a positive impact on democracy. You care about public policy and want to provide a product that will make a difference.
- A natural problem solver who enjoys finding solutions intuitively
- Experience in customer service or involvement in university clubs/societies.
- Excellent verbal and written communication skills with a strong ability to simply explain complex ideas.
- Flexible and adaptable mindset - no two days are the same
- You thrive working autonomously
- Flexibility to work with staff in other territories, which can involve early starts or evening calls.

**Benefits of the job - Customer Success Associate**
- Competitive salary of $60,000 - $65,000 + Super
- Be empowered by working for a company that trusts you to work autonomously and values your input
- Play an important part in improving and modernising democracy
- A fantastic, passionate team that is working towards something important that has a positive impact on society
- Remote working from anywhere in Australia with a strong internet connection
- Collaborate with team members across the globe - Australia, New Zealand, and the UK
- Lots of travel opportunities Work with global customers on fascinating projects
- Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this._
- INDAUS_