Customer Success

2 weeks ago

Brisbane, Queensland, Australia Aussie Founders Club Full time $90,000 - $120,000 per year

Brisbane (preferred) | Hybrid role | Open to Sydney or Melbourne remote

RedEarth is one of Australia's fastest-growing
battery energy storage system (BESS)
manufacturers – and we're on a mission to accelerate the clean energy transition. Our smart, modular battery solutions are powering everything from homes to large commercial & industrial projects.

We're now looking for a
Customer Success & Technical Support Engineer
to join our growing team. If you've got the
energy, empathy, and initiative
to solve problems, support customers, and help build out processes that scale, this could be your next big move.

What You'll Do

  • Be the first line of support for installers, direct customers, and manufacturers – resolving tickets with both technical know-how and people skills.
  • Troubleshoot issues across battery and inverter systems, commissioning, firmware updates, and grid compliance.
  • Support system installation and commissioning (remotely), ensuring designs and installs meet Australian standards.
  • Build and improve processes – from writing clear SOPs to contributing to automation and self-service tools.
  • Create customer resources like FAQs and guides, and help train installers on best practices.
  • Collaborate with engineering, product, and QA teams to resolve issues and feed insights back into product improvements.

What You'll Bring

  • 2–5 years in technical support, customer success, IT, telco, or engineering roles.
  • Strong technical troubleshooting skills – with bonus points if you've worked with solar, batteries, or electrical systems.
  • Energy, empathy, and great people skills – you're as comfortable with customers as you are with technical detail.
  • Experience documenting processes, building SOPs, and suggesting improvements.
  • Solid organisational skills and ability to manage multiple tickets at once.
  • Familiarity with CRM/ticketing platforms (Dynamics 365, Jira, or similar).

Why join us?

  • Impact: Play a direct role in powering Australia's energy transition.
  • Growth: Help shape and scale our customer success function as we grow.
  • Culture: Join a collaborative team passionate about clean energy.
  • Flexibility: Hybrid role based in Brisbane (strong preference), with flexibility for Sydney or Melbourne.


To apply:
Send us your
CV
.

  • Customer Success

    1 week ago

    Brisbane, Queensland, Australia Kingston Human Capital Full time

    Permanent Full Time- Brisbane CBD- Great salary, bonusus and employee share optionsAre you ready to join a thriving leader in the IT Financial Management Software market?MagicOrange has been recognized by Gartner and boasts a global presence across four continents. We're a rapidly growing Software as a Service provider on a mission to empower people and...

  • Customer Success

    2 weeks ago

    Brisbane, Queensland, Australia Aussie Founders Club Full time

    Customer Success & Technical Support Engineer Brisbane (preferred) | Hybrid role | Open to Sydney or Melbourne remoteRedEarth is one of Australia's fastest-growing battery energy storage system (BESS) manufacturers – and we're on a mission to accelerate the clean energy transition. Our smart, modular battery solutions are powering everything from homes to...

  • Customer Success

    4 days ago

    Brisbane, Queensland, Australia Askable Full time $104,000 - $130,878 per year

    Heads up This role is based in-person at our office in sunny Brisbane, Australia.–––––––––––––––––––– About AskableHey, we're Askable - the world's most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?Askable...

  • Customer Success Manager

    2 days ago

    Brisbane, Queensland, Australia Trapeze Group Limited Full time

    Job Summary:The Customer Success Manager excels at helping Bus Operators succeed, thereby positioning us as the strategic long-term software solutions relationship in the Bus Industry.**Job Description**:Why Trapeze?Trapeze Group is a global public transport technology leader. We partner with transport authorities and operator organisations to solve...

  • Manager, Customer Success

    7 days ago

    Brisbane, Queensland, Australia Simpro Full time

    First Things First - What We Can Offer You- Delicious, free, chef-prepared lunch daily on site- Fully-equipped, free on-site gym- Hybrid working arrangements- Ground-breaking parental leave program- Up to 4 weeks' annual "Work from Anywhere" benefit- Second-to-none product training- Opportunities for growth, development and career progression- Fun team...

  • Customer Success Manager

    1 week ago

    Brisbane, Queensland, Australia etrainu Full time $70,000 - $120,000 per year

    etrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Our customer first approach is driving rapid growth in our SaaS products.As a Customer Success Manager, you will be building strong relationships with etrainu's client base, ensuring their successful adoption & utilisation of our product,...

  • Customer Success Manager

    1 week ago

    Brisbane, Queensland, Australia Etrainu Full time

    Location- Brisbane- Department- Customer Success- Type- Full TimeWe are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This role will be reporting to the Head of Customer Success and based in the Brisbane headquarters.**Responsibilities**:-...

  • Customer Success Professional

    3 days ago

    Brisbane, Queensland, Australia beBeeCUSTOMER Full time $90,000 - $130,000

    Job OverviewWe're seeking a skilled Customer Success Professional to drive client satisfaction and growth through strategic account management, technical support, and relationship building.About the RoleBUILD STRONG RELATIONSHIPS WITH CLIENTS TO ENSURE SUCCESSFUL ADOPTION OF OUR PRODUCT.PROVIDE PROACTIVE ACCOUNT AND TECHNICAL SUPPORT, FOSTERING RELATIONSHIPS...

  • Customer Success Manager

    3 days ago

    Brisbane, Queensland, Australia etrainu Full time

    Overviewetrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Our customer first approach is driving rapid growth in our SaaS products.ResponsibilitiesAs a Customer Success Manager, you will be building strong relationships with etrainu's client base, ensuring their successful adoption &...

  • Customer Success Manager

    3 days ago

    Brisbane, Queensland, Australia etrainu Full time

    Overview etrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Our customer first approach is driving rapid growth in our SaaS products. Responsibilities As a Customer Success Manager, you will be building strong relationships with etrainu's client base, ensuring their successful...