Social Media Team Leader

5 days ago

Hobart, Australia TPG Telecom Full time

Join a powerhouse of brands that connect customers, businesses and communities.
- Bring your boldness and stand out in an organisation that supports you to shine.
- Access to awesome perks like a free mobile and home internet plan

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. **We’re better and bolder together.**

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

**Your opportunity**:
As our valued Social Media Team Leader, you will play a vital role in leading and enhancing the customer experience across digital platforms by ensuring prompt, professional, and positive interactions with our brand. You’ll draw on your leadership, communication, and analytical skills to guide a high-performing team, manage escalations, and drive continuous improvement in customer engagement across social media channels.

**You'll make an impact by**:

- Leading, coaching, and mentoring the Social Media Care Team to deliver exceptional written communication and customer resolutions across platforms like Facebook, X, Instagram, and review forums.
- Monitoring and reporting on key performance indicators (KPIs), trends, and insights to inform business decisions and improve service delivery.
- Acting as an escalation point for complex or high-risk customer issues, ensuring timely and effective resolutions.
- Collaborating with internal stakeholders to champion customer issues and maintain a consistent, positive brand image.
- Managing team performance, recruitment, and development in alignment with TPG Telecom’s leadership standards.

**What you’ll bring**:

- Proven leadership experience in a customer-facing operational environment.
- Strong written and verbal communication skills with a focus on customer resolution.
- Demonstrated ability to manage multiple priorities in a fast-paced, dynamic setting.
- Experience in reporting, analytics, and performance management.
- Excellent interpersonal skills with the ability to influence and collaborate across teams.

**Ideally, you will also have**:

- A proactive mindset with a passion for continuous improvement and innovation.
- Strong organisational and time management skills.
- Experience handling high-profile or sensitive customer interactions on public platforms.

**What's in it for you?**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

**#LI-Hybrid**

Video

  • Social Media and Communications Coordinator

    2 weeks ago

    Hobart, Australia Wall Street Full time

    Grow the JackJumpers brand - Previous experience in a Social Media role - Join a friendly and great company culture **The Opportunity**: **Key Responsibilities**: **Social Media** - Create and manage Social Media strategies and content calendars - Grow follower base and engagement across our social media channels - Create fun, innovating and engaging...

  • Social Media

    2 weeks ago

    Hobart, Tasmania, Australia Cancer Council Tasmania Full time $60,000 - $80,000 per year

    Cancer Council Tasmania is a statewide not-for-profit organisation working to reduce the incidence and impact of all cancers for all Tasmanians. We deliver programs and services in cancer prevention, supportive care, research and advocacy, connecting with and helping thousands of Tasmanians each year. Our programs and services are delivered free-of-charge...

  • Social Media Coordinator

    1 week ago

    Hobart, Australia University of Tasmania Full time

    **Job no**: 500536 **Work type**: Full time **Location**: Hobart **Categories**: Marketing & Communications **Social Media Coordinator** - Responsible for ensuring that all content is consistent with the university's brand voice, messaging, and strategic objectives. - Collaborate with the marketing team to ensure the social media content strategy aligns...

  • Social Media Coordinator

    1 week ago

    Hobart, Tasmania, Australia University Of Tasmania Full time

    **Job no**: 500536**Work type**: Full time**Location**: Hobart**Categories**: Marketing & Communications**Social Media Coordinator**- Responsible for ensuring that all content is consistent with the university's brand voice, messaging, and strategic objectives.- Collaborate with the marketing team to ensure the social media content strategy aligns with...

  • Social Media Advisor

    1 week ago

    Hobart, Tasmania, Australia Tpg Telecom Full time

    Hybrid working arrangement, mix of working from home and our office in Technopark, Hobart- Highly supportive and fun team environment- Awesome company culture and benefitsTwo of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom has a powerhouse of brands which...

  • Social Media Advocate

    1 week ago

    Hobart, Tasmania, Australia beBeeCustomer Full time $55,000 - $77,000

    As a digital ambassador, you will interact with customers as the voice of our brand, providing exceptional customer service across various social media channels.You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet, or comment will be unique, and you'll have the communication skills to...

  • Social Media Brand Advocate

    2 weeks ago

    Hobart, Tasmania, Australia beBeeCustomerService Full time $45,000 - $68,000

    Job DescriptionAs a key member of our Social Media Team, you will be the voice of our brands across various social media channels. Your primary responsibility will be to drive brand advocacy through every interaction with customers and prospects.Key ResponsibilitiesProvide exceptional customer support for a variety of issues and general enquiries across our...

  • Social Media Support Specialist

    1 week ago

    Hobart, Tasmania, Australia beBeeSupport Full time $62,000 - $83,000

    Job SummaryWe are seeking a skilled Support Professional to join our dynamic team.You will be the voice of our brand across different social media channels, driving brand advocacy through every interaction with customers and prospects.Your role requires excellent communication skills to handle all sorts of enquiries and provide tailored solutions to...

  • Customer Service Advisor

    6 days ago

    Hobart, Australia TPG Telecom Full time

    Based in Hobart - Highly supportive and fun team environment! - Access to a great selection of benefits Role Purpose & Environment As a Customer Service Advisor in our Vodafone Social Media Team, you will act as the voice of our brand across Vodafone’s social media channels. You will be responsible for driving brand advocacy through every interaction...

  • Floorplans / Social Media Coordinator

    2 weeks ago

    Hobart, Tasmania, Australia Petrusma Property Full time $60,000 - $80,000 per year

    A full-time position is being offered with Hobart's most progressive and professional Real Estate Company. Petrusma Property is passionate about taking the stress and worry out of the business of buying and selling property. Customer satisfaction drives us to make sure every interaction with our clients is a positive one.The Role: We have a great...