Desktop Support Analyst

Desktop Support Analyst - ( 250002KY )

**Description**

**About the role**
- As part of the IT support team, the analyst will be responsible for addressing user issues, maintaining system functionality, and contributing to a positive user experience. In addition to technical support, the position involves a range of operational and administrative duties that are essential for consistent and reliable service delivery. These responsibilities may include managing support requests, documenting procedures, and assisting with routine system checks, all of which help maintain the overall health and efficiency of the IT environment._

**Key accountabilities for this role include**:

- Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
- Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
- Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
- Maintain and create operational knowledge base documentation.
- Deploy software updates and security patches to workstations.
- Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
- Ensure the safe, secure and effective disposal of Stantec computing devices.
- Installation of all user related Software on receipt of an approved Service Request.
- Participate in cross training and mentoring with service delivery teams.
- Participate in IT projects as an operational resource performing tasks as required.
- Contribute to the development of operational procedures and documentation.
- Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure.
- Complete all work in line with Stantec Health and Safety program

**Qualifications**

**Skills & Specifications**:

- Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
- Some experience working in an IT environment required
- Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver’s license.
- Suitable for Permanent Residency visa holders or Australia Citizens only
- Self-starter - The ability to work with mínimal supervision
- Demonstrates an outstanding “customer orientated” service management experience
- Ability to build relationships through strong interpersonal skills (written and verbal)
- Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
- Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
- Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
- Process orientated, able to work cross functionally in a team environment
- Promotes innovation and continual process improvement

**About Stantec**

The Stantec community unites over 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.

**What we offer**

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
- Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
- Option to purchase up to 4 weeks additional leave.
- Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
- Mentoring for your own development and the opportunity to mentor others
- Professional Memberships
- Salary Continuance Insurance (SCI)
- Mental Health, Employee Assistance Program and Wellbeing Programs
- Service Recognition Awards

**How to apply**

**Primary Location** : Australia-Queensland-South Brisbane

**Organization** : BC-3094 IT Services-AU Corporate

**Employee Status** : Regular

**Job Level** : Individual Contributor

**Travel** : No

**Schedule** : Full-time

**Job Posting** : Oct 12, 2025, 8:47:06 PM

**Req ID**: 250002KY

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We proh