Customer Service

3 days ago

Canberra, Australia PFD Food Services Full time

**Located in Canberra**:

- **Full-time position working with a national food service company**:

- **Ongoing training and development to support your growth within our business**

PFD Food Services began life in 1943 amid the noise and chaos of the Melbourne Fish Markets. Expanding rapidly to meet the demand of an ever growing customer base, we are Australia’s largest family operated Foodservice company with over 800 company owned trucks and customer service focused drivers making daily deliveries.

With an extensive range of fresh meat and seafood, together with frozen products, drygoods, paper products and cleaning solutions for the Foodservice Industry, PFD has proven their unwavering commitment to their customers and are considered a source of innovation, a provider of insight, a solver of problems. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

**The Role**

The purpose of this role is to undertake general administration tasks and liaise with customers and processing our end to end customer ordering process.

**Key Responsibilities**
- Perform administrative and general office tasks as required
- Perform all reporting requirements
- Help process and print relevant picking slips, invoices and customer pick up requirements
- Process any customer orders and/or enquires - following up on issues
- Advise Food Service Delivery Drivers of specific customer requirements
- Communicate all issues regarding credit, warehouse, transport and replenishment areas to ensure a high level of customer service is maintained
- Help ensure that all pantry sheets, telephone lists, contract pricing and other computer reports are updated and maintained

**Key Competencies, Skills and Qualifications**
- Good communication and organisational skills
- Good interpersonal skills
- Flexible with hours when required
- Willingness to take on varied or new tasks within the office
- Computer literate with knowledge of MFG Pro
- Good product knowledge
- Capable of working under pressure in a team environment
- Show initiative and a positive attitude

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer

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