Customer Service Manager

2 days ago

Canberra, Australia ClearCompany Full time

Customer Service Specialist

Are you customer-obsessed with a passion for delivering exceptional service? We’re looking for a Customer Service Specialist to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment.

Overview

As a Customer Service Specialist you will be responsible for overseeing all customer interactions, improving processes, and driving a culture of excellence. You’ll work closely with internal teams to ensure smooth order management, problem resolution, and overall customer satisfaction.

Responsibilities

- Work in the customer service team, providing high levels of service across all channels
- Develop and implement new customer service strategies to enhance the overall client experience
- Oversee order processing, inquiries, and issue resolution, ensuring timely and effective responses
- Work closely with sales, operations, and logistics teams to optimize the customer journey
- Handle escalated customer concerns with professionalism and a solution-driven approach
- Drive continuous improvement in customer service processes, systems, and policies with a strong focus on automation

What We’re Looking For

- Proven experience as a Customer Service Specialist (ideally in retail, wholesale, or FMCG)
- Excellent communication and problem-solving abilities
- Experience in order management, CRM systems, and customer service best practices. Shopify, Gorgias & Starshipit are highly regarded
- A proactive, hands-on approach with a passion for delivering top-tier customer experiences
- Ability to work cross-functionally and thrive in a fast-paced, dynamic environment

Why Join Us?

- Be a key player in a high performing and successful retail business with amazing opportunities for growth
- Lead and shape the customer service function to drive real impact
- Collaborative, people-first culture with career progression opportunities
- Up to $75,000.00 + super pending experience
- Generous product discount and clothing allowance

If you’re a customer service coordinator looking for your next challenge, we’d love to hear from you

#J-18808-Ljbffr

  • Senior Operations Director

    1 week ago

    Canberra, ACT, Australia beBeeGeneral Manager Full time $150,000 - $180,000

    A forward-thinking leader is sought for a senior management role, overseeing the smooth functioning of our two venues. The ideal candidate will have a proven track record in operational excellence, with expertise in business strategy, brand management, and financial acumen.The successful individual will be responsible for developing and implementing best...

  • Customer Service Manager

    2 weeks ago

    Canberra, Australia Rentokil Initial Full time

    ABOUT THE COMPANY Rentokil Initial has a fantastic opportunity for a Customer Service Manager for our Pest division to join our team based in Canberra. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and...

  • Customer Service Manager

    1 week ago

    Canberra, ACT, Australia Rentokil Initial Full time

    **ABOUT THE COMPANY**Rentokil Initial has a fantastic opportunity for a Customer Service Manager for our Pest division to join our team based in Canberra. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and...

  • Customer Service Manager

    4 days ago

    Canberra, Australia HAYS Full time

    Major Australian customer-owned Bank seeking an experienced customer services professional as part of growth. **Your new company** Our client is a large and established Australian customer-owned Bank. Due to growth over the past years and a strong demand for services, they have created a Customer Service Manager position in Canberra. **Your new role** As...

  • Customer Service Manager

    1 week ago

    Canberra, Australia Myer Full time

    **Work is a whole lot better when you love what you do, we know that. That’s why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.** **Be part of a team who loves coming to work each day. A team that makes Myer a great place to shop, and an even greater place to...

  • Customer Service Manager

    7 days ago

    Canberra, ACT, Australia ClearCompany Full time

    Customer Service SpecialistAre you customer-obsessed with a passion for delivering exceptional service? We're looking for a Customer Service Specialist to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment.OverviewAs a Customer Service Specialist you will be responsible for overseeing all customer...

  • Customer Service Manager

    4 days ago

    Canberra, ACT, Australia Domayne Full time

    **Job no**: 567933**Work type**: Part Time**Location**: Fyshwick**Categories**: Sales- **Part Time** Position- Guaranteed base earnings- Paths for career progression with a trusted national brandDiscover a great place to work at Domayne one of Australia's premium contemporary retailers. We are the best in the business when it comes to contemporary furniture,...

  • Customer Service Manager

    7 days ago

    Canberra, ACT, Australia ClearCompany Full time

    Customer Service SpecialistAre you customer-obsessed with a passion for delivering exceptional service? We're looking for a Customer Service Specialist to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment.OverviewAs a Customer Service Specialist you will be responsible for overseeing all customer...

  • Customer Service Manager

    1 week ago

    Canberra, ACT, Australia beBeeManagement Full time $115,663 - $124,403

    Job TitleLeadership Opportunity in Customer Service ManagementWe are seeking an experienced customer service leader to join our team and contribute to the success of our organization.This role offers a unique opportunity to lead a team of customer service professionals and drive excellence in customer service delivery. The successful candidate will have a...

  • Customer Service Manager

    1 week ago

    Canberra, ACT, Australia beBeeCareer Full time $87,318 - $122,935

    Job OpportunityWe are seeking a skilled professional to join our team in Canberra. As part of our diverse team, you will play a critical role in helping individuals navigate their return-to-work journey.About the Role:This is a permanent, full-time position that involves proactively managing a portfolio of claims, providing exceptional customer service, and...