Customer Service

2 weeks ago

Sydney, Australia Smartways Logistics Full time

**Who are we?**

At Smartways Logistics we keep healthcare moving. We are a logistics firm like no other - we are dedicated to the healthcare sector and have a direct impact on patient outcomes every single day.

Due to our strong growth in customer demand we are now looking for Customer Service Superstars to grow our amazing team.

Our excellence in Customer Service sets us apart from our competition and as such we have built a loyal, stable and growing customer base comprising blue chip corporate medical and healthcare clients.

**What you will be doing**:
As a Smartways Customer Service representative you will be at the very heart of the organisation, dealing directly with a broad range of stakeholders and helping to ensure the right medical equipment gets to the right patient at the right time - its a fast paced and exciting place to be

This is a broad role with extraordinary potential to learn, grow and progress your career within the logistics, healthcare and medical device space with the role having an exciting mix of customer service and operations. You will receive full training and support to set you up for success. Your core responsibilities include:

- Responding to customer queries and proactively managing changes
- Taking and managing jobs / bookings in support of the operations across Australia, New Zealand and globally
- Supporting drivers as they deliver important medical goods
- Liaise with and build relationships with suppliers such as airlines
- Quoting / pricing jobs
- General administration and operational support for senior executives

**Who we are looking for**:
Our high performing team comes from a range of fields and backgrounds. Above all we are looking for enthusiastic team players who are passionate about making a positive difference to our customers and patients. Key attributes include:

- Excellent oral and written communication skills
- Independent thinker, willing to take ownership of tasks and processes
- Self starter with good problem solving and analytical skills - you love solving problems for customers (and ultimately patients) and going the extra mile
- Considerate, honest with high personal integrity and a team player - we all support each other
- Proficient computer skills
- Can-do attitude and a proven ability to build effective relationships with customers and colleagues
- Enjoys learning and taking on new challenges

For any enquiries regarding the role please contact Paul Kirby, People & Culture Officer on 02 9808 2750.

**Salary**: $57,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

COVID-19 considerations:
**Experience**:

- Customer service: 2 years (preferred)
- Logistics: 1 year (required)

Work Authorisation:

- Australia (required)

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