Business-to-business Telemarketer

**Title**:Business-to-Business Telemarketer**:

- Location: North Rocks, New South Wales, AU**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 168 retail stores Australia wide - we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

**About the role**:
With a fantastic team of Business Specialists delivering great results and growing demand, Officeworks is now looking to grow its Inside Sales team. In this role you will be comfortable make proactive, outcome driven sales calls, marketing products and services by phone to various potential and existing business clients. As part of the role, you will capture customer insights, complete basic administration tasks, generate leads, and meet call outcome and sales goals.

You will work closely with Marketing to drive action and activation in our non-account managed business customer base with campaign style programs. eg. onboarding new, lapsed or declining sales, category/product upliftAs part of your role you will complete activity based calling programs for other Sales roles with Buying Group and Membership customers.

**Key Elements of the Job**
- Make outbound customer calls or cold calls in order to sell our core service whilst understanding the scope of the opportunity
- Answers questions about our service offering and highlighting relevant features to the client base on your conversation
- Understand whether there is a wider opportunity sat behind the initial lead and how this can be followed up
- Accurately and efficiently enter customer information into company databases giving full transparency of any conversations and/or actions required
- Arrange follow up consultation with clients to pass onto the sales team for follow up.
- Contact customers in response to correspondence or feedback
- Maintain working knowledge of Officeworks Business offer and product and service range, new sites deployed and any other relevant company news that will be beneficial to your role.
- Liaise with core members of the service delivery team including sales, operations, service delivery and client services where necessary ensuring that all communication is recorded on Salesforce and/or the CRM system.
- Deliver consistent results in line with expectation.
- Able to complete 20+ calls/ days

**About you**:
**Preferred Qualifications and Skills**
- Proven experience as telemarketer or similar sales/customer service role face to face or over the phone
- Proven track record of successfully meeting objectives and sales goals (preferably over the phone)
- Working knowledge of relevant computer programs (e.g. Microsoft suite and Salesforce)
- Excellent communication and presentation skills
- Bubbly and approachable personality
- Skilled in negotiation
- Persistent and results-oriented
- Patient and able to handle customer rejection
- Self-motivated and well organised
- Work well in a team, and individually.
- Approachable, outgoing and diplomatic
- Fastidious about accuracy with outstanding attention-to-detail

**Our culture**:
It’s all in a day’s work when you’re part of the Officeworks community - where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

- An inclusive, diverse, and supportive environment.
- Flexible working arrangements to best support your individual needs.
- A key focus on wellbeing and safety.
- Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
- Ongoing training and development opportunities to progress your career.
- Industry leading Growing Families policy and access to Circle In portal for Working Families.

Officeworks is a** ‘Circle Back Initiative’ **employer - we commit to respond to every applicant.