Applications Specialist

1 week ago

Perth, Australia Epiroc AB Full time

Responsibilities of this role will include:

- Identify product improvement opportunities and work in collaboration with the PC to trial and implement
- Collaborate with customers and global business divisions to identify and deliver Epiroc solutions and improvements that increase safety, productivity, and efficiency- Utilise ticketing systems to effectively record, monitor, and analyse technical support requests, tasks and issues- Act as first response to customer support requests within the assigned area of responsibility- Ensure all technical support requests within the area of responsibility are responded to and resolved within agreed Service Level Agreement (SLA) timeframes- Provide in-field and remote technical support within the assigned area of responsibility- Troubleshoot and resolve technical issues by working with internal and external stakeholders- Provide regular and structured feedback to customers detailing the status of support requests- Escalate in detail any required product issues to the Product Company (PC)- Provide after-hours remote support for high priority requests in line with an agreed roster- Identify documentation requirements and participate in specialist input, review, and approval including but not limited to Safe Work Procedures (SWP’s), Work Instructions (WIN’s), Component Replacement Instructions (CRI’s) and Technical Service News Bulletins (TSNB’s)- Develop Knowledge Articles (KA’s) and Quick Reference Guides (QRG’s) that increase service efficiency- Commissioning and technical reports- Timesheets and expense management- Other administrative activities as required by the role and/or directed by Supervisor

**The successful applicant must have**:

- Superior technical expertise and familiarity with Automation and Technology systems, any previous experience with AHS or Autonomous mining would be highly regarded
- Ability to multitask and thrive in fast paced environment.
- Ability to work successfully in a team.
- Analyse and use sound judgement
- Technology driven
- Strong analytical and conceptual problem-solving skills
- Commitment to providing quality customer service.
- Excellent verbal and written communication skills, with proficiency using Microsoft Excel.

This is a rare opportunity for you to further build your career with Epiroc.

If you feel you have the skills and experience to take the next step in your career, please click 'Apply' now. Those of diverse and/or Indigenous background are encouraged to apply.

If you feel you have the skills and experience to take the next step in your career, please click 'Apply' now. We encourage those of Indigenous, Torres Strait Island and diverse backgrounds to apply.

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