Service Desk Analyst

6 days ago

Sydney, Australia BVN Architecture Full time

BVN is looking for someone to provide IT support within the Service Desk to BVNers (our people) for a 12-month fixed-term contract. You could be full-time or part-time; perhaps you are returning to work or studying; come to us with your situation. We would love to hear from you.

The Service Desk is responsible for helping BVNers in their work, consisting of a collaborative group of individuals. Although most daily work will be autonomous, the Team regularly work together and support each other in their tasks.

This office-based role demands high standards of customer service and a willingness to provide excellent IT support. You will be comfortable with various technologies and always be keen to learn more.

You will be empathetic and able to see things through other people's eyes. You will want to leave people feeling positive and reassured that you can help them. You will be a confident communicator loving to share ideas or hacks with the rest of the team and the wider studio.

**RESPONSIBILITIES**
- Work within the BVN Technology Team.
- Action IT incidents and requests received through telephone calls or our ticketing system by triaging, providing technical troubleshooting and escalating to other BVN Technology teams.
- Provide a high level of customer service, responding in an empathetic and nurturing manner.
- Be willing to share knowledge with all Technology team members to help create better processes.
- Support and collaborate with other team members.
- Occasional after-hours work may be required.

**SKILLS & EXPERIENCE**
- One year's experience as a Service Desk Analyst or similar technical or business support role.
- Proven communication skills, both written and spoken.

Our culture nurtures collective creativity, inclusion and diversity and/or those seeking a part-time position or not meeting all the criteria are still encouraged to apply.

This role will require a presence in the office.

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