Analyst I

2 weeks ago

Adelaide CBD, Australia Marsh Full time

Analyses basic files (both paper and electronic) and secures agreement to basic types of claim advices, settlements and LOCs (as appropriate) from assigned Markets to be able to assist customers in the broking process.

Assists with the collection and query resolution of outstanding balances on routine Electronic Claims Files (ECF) as escalated from the Client facing teams to ensure closure of transactions.

Collects and records unresolved Reinsurer enquiries to enable further action.

Assists in use of MI (CSS Dashboard) to monitor all performance and prioritize workloads.

Handles the inputs for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology.

Initiates and handles relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices.

Seeks guidance from more experienced Colleagues as required to develop skills for the next level.

Supports, assists and provides guidance on basic job functions to less experienced colleagues as needed to develop department resources.

Job Description For Posting

The purpose of this role is to provide superior and professional claims service to Echelon Claim Services Customers and Stakeholders, whilst utilising the services of external providers (Repairers, Assessors, and Legal representatives). Servicing General claims (for motor, property, etc).

**What is in it for you?**
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organisation
- Great team environment with energetic and supportive colleagues
- Genuine work life balance

**In this role you will be responsible for**:

- Manage and administer new claims, including liaising with Customers, Repairers/Suppliers and Other Parties
- Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
- Assist, as required, Divisional Manger with the preparation, monitoring and analysis of claims data.
- Identify and pursue all opportunities of recovery.
- Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures, policies and GICOP requirements, which meet Quality Assurance and service standards.
- Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers and Assessors.
- Provide claims support and information and operate in a team environment

**We would like you to have**:

- Experience in end to end Motor and/or Property claims
- Knowledge of the recoveries process
- Excellent Communication and Interpersonal skills
- Decision making skills
- Ability to work well within a team
- Ability to work unsupervised
- An understanding of Covers and policy wordings
- Capacity to recognise trends and anomalies of claims data

JLT Public Sector is Australia’s trusted expert in the design and delivery of risk solutions for governments and their communities. We’ve been doing this for over 50 years and have the knowledge, expertise and passion for innovation. We’re continuing to change with the times too, so our clients stay protected. Always.

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