Manager, Knowledge Management

Member Experience
Member Operations
East Melbourne
Full Time, Permanent
3/6/2025
$135,174 + Super + ability to salary package up to $15,900 tax free for living expenses under the RACGP’s health promotion charity status
Full time / Permanent opportunity / Hybrid working opportunities
Located at our East Melbourne office near Jolimont Station with onsite parking
About the role
As our Manager, Knowledge Management, you'll lead library and archival services, drive innovation in digital tools, ensure compliance, and collaborate across teams to support research, preserve history, and enhance the member and staff knowledge experience. Reporting to the Head of Member Operations, you'll lead a high-performing team and shape the future of knowledge services.
**As our Manager, Knowledge Management, you'll also**:
Lead strategic development and day-to-day operations of library and archival services, ensuring alignment with RACGP’s priorities and the evolving needs of members and staff.
Drive innovation in knowledge services through the use of digital platforms, AI tools, open access resources, and user analytics to enhance member experience and access. Oversee the development and implementation of systems, repositories, and tools that support intuitive, self-service and expert-assisted access to curated knowledge.
Establish and monitor KPIs and service standards to ensure high-quality delivery, continuous improvement, and stakeholder satisfaction.
Curate and stewardship of scholarly collections, digital repositories, archives, and artefacts that reflect the history, evolution and diversity of the general practice profession.
Skills & Experience
Extensive experience managing library and specialist information services, including leadership of staff, oversight of collections and systems, procurement, and budgeting.
Proven expertise in evaluating, implementing, and licensing digital resources with strong knowledge of vendor management, licensing models, compliance, and copyright (library and archival).
Strong understanding of academic research, information literacy, and a demonstrated ability to deliver effective training sessions and workshops.
A high level of proficiency in historical and archival reference work, literature searching and collection development.
Benefits of working with us
**Maximise Your Pay**: RACGP employees are eligible to access up to $15,900 tax-free for living expenses, plus additional salary packaging options (meals, entertainment, novated leases) thanks to our health promotion charity status and 17.5% Annual Leave loading
**Extra Paid Leave**: End of year closure leave and additional special paid leave such as Aboriginal, Community, Cultural and Ceremonial leave, Gender Transition leave and Volunteer Leave
**Work-Life Balance**: Enjoy flexible hybrid work opportunities nationally
**Career Growth**: Access a contemporary Professional Development Program
**Join a Leader**: Be a part of Australia’s largest specialist medical college that stands at the forefront of our world-class healthcare system
About the RACGP
The Royal Australian College of General Practitioners (RACGP) represents GPs across urban and rural Australia, supporting the nation’s health system for over 60 years by setting educational and practice standards and advocating for improved health and wellbeing. We promote the future of general practice through community-based training models, including the Australian General Practice Training Program, ensuring GPs are equipped to deliver quality, whole-person care and facilitating ongoing professional development while connecting GPs with communities nationwide.
How To Apply?
Click the ‘Apply’ button and submit your CV and cover letter as one document.
Please visit our careers page for details on our recruitment process and position descriptions. Applications will be reviewed as received, as the process may conclude before the closing date.
Applicants must have the right to work in Australia.
**Applications Close**: 17th June 2025
We are a Circle Back Initiative Employer - we commit to respond to every applicant.
The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.