Service Delivery Coordinator

2 days ago

Port Melbourne, Australia The Grid Corporation Full time

**Service Delivery Coordinator**

“_Looking for an energetic person who can promote and exhibit a positive support experience for our clients. Opportunity for Customer Success Management by interfacing with clients and staff to give a service offering that is proactive and productive.”_

**Benefits of Role**:

- Develop, learn and grow
- Have input on processes and direction
- Account management and client focused
- IT industry exposure
- Generous salary with incentives

**Your role as Service Coordinator**:

- Asssit with support calls from clients
- Creating tickets
- Assigning and scheduling tickets to technical team
- Ensuring issue is addressed in a timely manner
- Updating clients with progress
- Reviewing status of tickets
- Ensuring a proactive approach to client support

Working with the support team to provide proactive support to clients. Helping with improving support procedures and processes. A culture built around working together and helping each other while also helping clients.

**Who are you working for**:
A company that believes its greatest strength is its staff and the culture that exudes within it. Looking after small and mid-sized business's IT needs for over 20 years, the ethos is built around providing exceptional service and an understanding of what client's expectations are. Relationships are not built in a day, they are nurtured over many years.

**What you need to have**:

- Experience with the following:_
- Experience connecting with clients
- Positive can do attitude
- Experience working with a team
- Strong knowledge of Microsoft Office software
- Ticketing and scheduling software exposure
- Keyboard and systems proficiency
- Excellent communication skills
- Client documentation
- Speaking English fluently is essential.

You will be an enthusiastic people person and will be called upon to demonstrate the above skills at interview.

A stable work history plus relevant references will be essential. Be aware that **our main office is located in Port Melbourne**.
- ### You must be a permanent resident of Australia ###_

**Salary**: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift

Supplemental pay types:

- Commission

Work Location: Hybrid remote in Port Melbourne, VIC 3207

  • IT Service Delivery

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We’re looking for an experienced professional to join our team and drive operational excellence across our technology platforms. - About the Role At Service Stream, we’re a...

  • Customer Service Delivery Coordinator

    2 days ago

    Melbourne, Australia Becks Wiggins Stokes Full time

    CBD location - Hybrid role - WFH 2 days per week - Immediate start, temp to perm opportunity! We have a fantastic opportunity to work with a global employee assistance programme (EAP) provider, whereby your daily interactions with clients will have a direct and positive impact on their lives. Providing wellbeing solutions to customers on a global scale, our...

  • Project/service Delivery Coordinator

    1 week ago

    Melbourne, Australia VISITS Full time

    **We're** **undergoing phenomenal growth due to our amazing team and passion for empowering our clients through technology**: - ** Work for a leading MSP in a fast-paced and collaborative environment**: - ** Looking for an exciting new challenge** **About VISITS**: VISITS is a leading National Managed IT and Cyber Security Services Provider and amongst...

  • Project Coordinator

    1 week ago

    Port Melbourne, Australia Service Stream Full time

    Primary Location Port Melbourne - 331 Ingles Street Job Description Summary a) Ensure that you fully understand the scope of work of any project or program that you are working on. b) Ensure that you are able to articulate the Critical Path Items towards the delivery end milestone. c) Ensure that you are able to communicate the project goals and current...

  • IT Service Delivery Coordinator

    2 weeks ago

    Melbourne, Australia VISITS Full time

    **IT Service Delivery Coordinator (Managed Services)**: VISITS is a leading Managed Service Provider with a growing team in Melbourne, Sydney, Brisbane, Perth and the Philippines. Highly respected by our clients, we pride ourselves on delivering an outstanding customer experience and excellent employee experience. We only hire the best people who share our...

  • Service Coordinator

    10 hours ago

    Port Adelaide, Australia Gaval Community Services Full time

    **Job Brief**: Reporting to the Service Delivery Manager, The Service Coordinator is responsible for monitoring the quality of services and behaviour of support workers within GAVAL accommodation services. The role manages the day-to-day duties of support workers ensuring that all staff are working within their scope of practice (qualification level) and...

  • Service Delivery Coordinator

    2 days ago

    Melbourne, Australia HAYS Full time

    Service Coordinator role in South Melbourne | 60k + super min | Career growth Opportunity | Mon to Fri Only Scheduling Coordinator Role in South Melbourne - Providing Full time position - Corporate Hours Mon to Fri only. **Your new company** You will be working with one of the leading service providers company in South Melbourne, committed to deliver a...

  • Learning & Development Coordinator

    6 days ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryWe have an opportunity available for a Learning & Development Coordinator to join our People and Experience Team. - About the Role This role is responsible for coordinating and delivering capability development programs—particularly across early career and leadership cohorts—and...

  • Complaints Coordinator

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Complaints Coordinator to join Service Stream in our Collins Street office. About the Role Service Stream’s Telecommunications division are currently seeking a Complaints Coordinator to join our growing company. You will be responsible for driving the...

  • Building Services Coordinator

    1 week ago

    Port Melbourne, Australia AusNet Full time $60,000 - $90,000 per year

    12-month Fixed Term contract Impactful Role: Manage multiple sites across Melbourne' north/west and ensure safe, functional workplaces.Supportive Culture: Work in a team that values care, curiosity, and connection.At AusNet, we're the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing...