Customer Service Officer

1 week ago

Melbourne Northern Suburbs, Australia Benetas Full time

Eastern Suburbs, VIC, Australia
- Northern Suburbs, VIC, Australia
- Administration / Customer Service
- Residential Services
- Permanent
- Closing on: Sep 15 2025

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

**The Role**

We have a **permanent part-time opportunity** for a motivated professional to join our Gladswood Lodge residential care home and make a difference to the lives of residents, their families, and the staff that help support and care for them. It's a great opportunity to combine a passion for interacting with our older community, and utilising your strong administration skills.

This role is located in Brunswick West,** working within the facility on Thursday and Friday each week (7.6 hours per day).** Some of your duties will include:

- Provide face to face and over the phone customer service / reception to residents, their families, and other visitors to the home
- Conduct orientation tours of the site, helping families and potential future residents to see the wonderful home they could be living in
- Supporting the Residential Services Manager with other duties as required such as rostering assistance, meeting management,
- Support with staffing related administration duties such as recruitment, onboarding and offboarding, and engagement of agency staff

**About you**

To be successful in this role you will need:

- An ability to create genuine connections with others, demonstrating empathy and kindness
- Strong administration skills and ability to adapt to a changing aged care environment
- Excellent customer service skills and a positive, courteous manner of communicating
- Tech savvy - able to use multiple systems

**Why Benetas?**
- Permanent part-time position, 30 hours per fortnight for work life balance (Thursday and Friday)
- Hourly rate between $32-$34 per hour depending on experience + 12% superannuation
- Not for profit salary packaging up to $18,300 per annum to reduce tax and increase your take home pay - more money in your pocket
- A leading not for profit organisation, driven by our values
- A history of internal career progression and development opportunities

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, **APPLY NOW

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