Customer Service

2 weeks ago

Melbourne Northern Suburbs, Australia HAYS Full time

Customer Service & Licence Testing Officer | Kyneton location | Temp ongoing | 20-38hrs pw | ASAP start
**Your new company**
The office of this renowned public service organisation is based just North of the beautiful Macedon Ranges in Kyneton. Due to increasing business needs, they are seeking an experience customer service professional to join their team in the capacity of a Customer Service & Licence Testing Officer.

**Your new role**
You will have the opportunity to work in a fast-paced environment as a highly valued member of the customer service team. You will receive extensive online and on-the-job training for the position. Licence Testing involves computer licence-testing, but also being out on the road with drivers as you instruct them along a pre-determined test route. Your duties and responsibilities will include:

- Answering customer queries and processing associated licence and registration renewals and payments
- You will have the flexibility to receive extensive cross-training across face-to-face customer service and licence testing
- You will primarily be based in Kyneton, but as the role is based in the North-West, you may be required to across offices located in Bendigo and Maryborough from time to time
- You will be required to work a 20-38 hour work week across Monday to Friday and between the hours of 8:30am to 4:30pm
- You will be on call until 9am on your rostered days off to account for unforeseen circumstances

**What you'll need to succeed**
- You must be flexible to work a variety of hours each week on-site in Kyneton and across Bendigo and Maryborough
- You will have previously and recently worked in a face-to-face customer service role
- An ability to learn legislation quickly, as you will be servicing a wide range of customers in relation to their licencing and registration enquiries
- You must have full working rights in order to be considered for this assignment
- You must hold a FULL Victorian driver's licence
- You musty have the ability to work in both a seated and standing position

**What you'll get in return**
- Energetic and fun working environment, with a great culture and ongoing support
- The chance to get your foot in the door with a state government organisation
- You'll be placed on a temporary/ongoing contract with opportunities for future permanent employment within the organisation
- Competitive hourly rate and super contributions
- No weekend work

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

At Hays we value diversity, and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

**LHS 297508** #2673872

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