Customer Service
2 days ago
Work with a specialist lending company in Northcote
**Your new company**
Based in Northcote this finance company are looking for a Customer Service & Retention Officer to support their expanding customer base. This organisation offers services from pre-approval through to settlement. Offering big services for smaller costs, ensuring a tailored individual service to all.
**Your new role**
As a first point of contact for customers calling, you will be responsible for handling inbound and warm outbound calls, assisting customers with queries and requests. As well as, proactive customer engagement, retention activities, and supporting other areas of the business as required. You will have a customer first approach and become knowledgeable on all products and services offered.
**What you'll need to succeed**
- Previous Customer Service/Retention experience in the Banking/Finance industry is a MUST
- Home lending experience is required
- Experience discussing “home loans” is highly desirable
- Strong customer service skills within a call centre environment
- High attention to detail and ability to adapt in a fast-paced environments
- Strong computer skills
- Qualifications in Accounting, Banking, or Finance are looked upon favourably
**What you'll get in return**
- Full time permanent position
- Office location Northcote (no hybrid options)
- Office hours (09.30-18.00 Monday - Friday)
- Free all-day parking and close to public transport
- Attractive pay rate
- Great culture and career progression
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2762372
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