Stakeholder Engagement, Land Access, Complaints and

Primary Location

Melbourne, VIC
Job Description Summary

An exciting opportunity has arisen for a Stakeholder Engagement, Land Access, Complaints and Compliments Coordinator to join ServiceStream in our Melbourne or Brisbane office.
About the Role

ServiceStream’s Telecommunications division are currently seeking a Stakeholder Engagement, Land Access, Complaints and Compliments Coordinator to join our growing company. You will be responsible for ensuring that all projects are undertaken in compliance with the company’s legal obligations under relevant Commonwealth and State Legislation, including the Telecommunications Act 1997.

Nature of position: Permanent, Full Time

Location: Melbourne or Brisbane

Reporting Line: Manager - Land Access, Complaints and Compliments

Key Responsibilities
- Action tasks in prescribed project and customer relationship management software within designated time frames
- Effective communication is a large aspect of this role
- Escalate to and manage external consultants when statutory approvals are assessed to be required
- Issue project legal documents to stakeholders and assess legal and contractual requirements
- Regularly liaise with internal and external stakeholders, Councils and other government bodies and authorities
- Support LACC Manager, Project teams and client to create and execute Community and Stakeholder engagement plans
- Liaise with government, private authorities and private individuals affected by proposed, current and previous projects
- Manage own allocated work from start to finish ensuring all work processed with in the allowed turn-around time, including reporting on internal and customer KPIs

This opportunity will suit a highly motivated and outcome driven individual who has a passion for delivering positive client outcomes, and a knack for effective stakeholder engagement.

About You
- Community and/or Stakeholder engagement (highly desirable)
- Creating communications material experience (highly desirable)
- Courteous stakeholder communications skills
- Have/acquire knowledge of business software, database/project management systems and Microsoft Office
- Project/Construction/Environmental background/experience
- Previous Experience with Telecommunications/Construction Access Compliance Procedures/Planning procedures is highly desirable
- Initiative - Ability to self-assign/self-manage workload - work autonomously and responsibly
- Excellent liaison/communication/writing skills
- Excellent attention to detail
- Problem solving, adaptability
- Highly organized and responsible - effective time management and prioritization skills
- Ability to work under pressure and meet deadlines

About Us
- ServiceStream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base._
- ServiceStream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities._
- ServiceStream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities._
- ServiceStream does_
- not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

Construction

How to Apply